Doyinsola Oladipupo
Ibadan,Nigeria
Summary
Accomplished Director of Operations and HR professional with a proven track record at LAD Hospital, adept in strategic planning and cost control. Leveraged hospital management systems and fluent English to drive a 30% increase in patient satisfaction and a 20% reduction in staff turnover. Expert in fostering patient-centric cultures and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Director of Operations
LAD Hospital
Ibadan, Nigeria
02.2018 - 09.2022
- Spearhead the hospital’s operational strategy, ensuring seamless service delivery, compliance with healthcare regulations, and continuous performance improvement
- Reduced hospital operational costs by 10% through process optimization and strategic vendor negotiations
- Drove the adoption of healthcare technologies, facilitating seamless electronic medical records (EMR) implementation and digital workflow integration to reduce waiting time by 30 minutes and improve service efficiency
- Negotiated contracts with insurance providers ensuring at least a 20% increase in drug and procedure tariffs
- Fostered a patient-centric culture through improved hospital processes and service delivery, increasing patient satisfaction by 30%
- Developed and enforced hospital policies and standard operating procedures (SOPs), aligning with national healthcare regulations and international best practices
- Facilitated organizational change during the rollout of new healthcare technologies, ensuring seamless transitions with minimal disruptions
Human Resource Administrator
LAD Hospital
Ibadan, Nigeria
04.2016 - 02.2018
- Streamlined clinical and non-clinical staff recruitment and onboarding processes, significantly reducing time-to-hire by 30%
- Delivered comprehensive training on hospital policies and procedures, enabling seamless integration and improved compliance among new hires
- Administered payroll and benefits with 100% adherence to labour laws and healthcare regulations, mitigating risks and enhancing employee satisfaction
- Trained claims staff on effective claim preparation techniques, resulting in a 40% reduction in claim denials
- Proactively resolved employee relations issues, implemented disciplinary actions, and executed performance improvement plans, fostering a positive and productive work environment
- Designed and implemented employee retention strategies, leading to a 20% reduction in staff turnover
Human Resource Officer
DOLAB Private School
Ibadan, Nigeria
05.2015 - 04.2016
- Maintained accurate employee records and managed HR documentation
- Coordinated HR activities, including recruitment, training, and employee relations
- Supported payroll and benefits administration, ensuring timely and accurate processing
Education
Master of Business Administration - Human Resource Management
University of Newcastle
Newcastle, Australia08.2024
M.Sc. - Biochemistry
University of Ibadan
Ibadan, Nigeria07.2016
B.Sc. - Biochemistry
University of Ibadan
Ibadan, Nigeria07.2012
Skills
- Fluent English
- Microsoft Office
- Hospital Management Systems
- Strategic planning
- Cost control
Timeline
Director of Operations
LAD Hospital
02.2018 - 09.2022
Human Resource Administrator
LAD Hospital
04.2016 - 02.2018
Human Resource Officer
DOLAB Private School
05.2015 - 04.2016
Master of Business Administration - Human Resource Management
University of Newcastle
M.Sc. - Biochemistry
University of Ibadan
B.Sc. - Biochemistry
University of Ibadan
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