Dharshik Prasad

Detail-oriented IT professional with a Diploma in Cybersecurity and Computer Science (La Trobe University, expected May 2025) and hands-on experience in technical support, business analysis, and administrative roles. Skilled in Python, Java, HTML, and network security with practical experience using Cisco Packet Tracer and web development tools. Proficient in cloud platforms (Azure/AWS), hardware troubleshooting, and CRM systems. Proven ability to analyze processes and implement improvements, enhancing operational efficiency and customer satisfaction. Seeking an on-site or hybrid IT position (e.g. Helpdesk Support, ICT Officer, or IT Analyst) to apply technical expertise and deliver exceptional service.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Focused individual with experience in testing software, diagnosing issues and documenting program development. A confident Programmer Analyst with exemplary math, analysis, and troubleshooting skills.

• Australian Automatic Driver's Licence
• Full COVID-19 Vaccination

• Awarded scholarship for programming excellence.
• Diligence Awards (2017, 2018) for outstanding student performance.
• Recognized for improving sales and operational efficiency at Canterbury Timbers.
• Implemented kitchen process improvements at El Jannah, boosting customer satisfaction by 15%.