Managed NMS, oracle and clarity issue related to work.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintained excellent attendance record, consistently arriving to work on time.
Created plans and communicated deadlines to complete projects on time.
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
Colombo, Sri Lanka
2018.03 - 2020.08
Managed project milestones.
Created plans and communicated deadlines to complete projects on time.
Setting and reviewing monthly forecasts for monthly lease agreements.
Significant coordination with site owners, site acquisition manages, and executive managers.
Worked with customers to understand needs and provide excellent service.
Coordination with other operators for site issues and agreement issues.
Managed and maintained own site and sharing site databases.
Applied new acquisitions for the TRC approval through the TRC site.
Handled TRC related database and full approval process.
Attended weekly development meetings to ensure development activities are in line with the business.
Tracked SAQ progress for revisions.
Attended planning commission hearing on behalf of the management.
Supplier registration.
Obtained management approvals from SCM, Technical, and Finance.
Arranged own and shared tower agreements (new and renewed) by coordination with site owners, other operators, and internal management.
Arranged own and shared tower monthly and annual payments for site owners.
Processed tax payments (assessment taxes/ business taxes etc) for Telecom towers (BTS locations).
Managed agreement targets for every month and inform site owners on the readiness of execution etc.
Updated all site payments to ERP.
Updated own/ sharing site records and agreements records daily basis.
Circulated total site owner rental details monthly to all stakeholders.
Collaborated with team members to achieve target results.
Led projects and analyzed data to identify opportunities for improvement.
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
Colombo, Sri Lanka
2017.01 - 2017.12
Followed customer reported telecommunication and network related faults daily basis.
Handled day-to-day customer or client questions via telephone or email.
Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
Significant coordination with customers and out-source technicians to provide solutions for technical issue in fibre, ADSL broadband, Wi-Fi PATN and IPTV issues.
Significant coordination with vendors/ customers to provide solutions for issues in company networks.
Provided solutions for dial-up issues.
Managed MSANs through systems.
Checked all MSANs, routers, and switches daily basis.
Managed switch and router configuration.
Managed NMS issues & oracle issue.
Attended outside Plant Maintenance training programs weekly.
Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Attended training courses to build understanding of processes, techniques and industry.
Education
Master of Information Technology - Network And Cyber Security Systems
Flinders University
SA
2022.03 - Current
Bachelor of Science With Honors - Computer Networks
CINEC Campus
Malabe, Sri Lanka
2020.01 - 2021.02
CISCO Foundation Courses -
SLIIT Metro Campus
Sri Lanka
2021.01 - 2021.06
CIMA -
Wisdom Business Academy
Sri Lanka
2019.06 - 2019.12
CCNA -
SLIIT Metro Campus
Sri Lanka
2018.01 - 2019.01
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
Welisara, Sri Lanka
2015.11 - 2018.12
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
Welisara, Sri Lanka
2017.01 - 2017.06
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
Welisara, Sri Lanka
2015.11 - 2016.12
Certificate Course in Spoken English (Level 1) -
University of Colombo
Sri Lanka
2016.01 - 2016.07
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
Sri Lanka
2013.01 - 2013.12
Certificate in Computer Science & Microsoft Office -
IDM National Campus
Sri Lanka
2009.01 - 2009.08
Skills
Telecommunication service assurance and fulfillment
undefined
Timeline
Master of Information Technology - Network And Cyber Security Systems
Flinders University
2022.03 - Current
Telecommunication Technical Officer – A9
Sri Lanka Telecom PLC
2021.05 - 2022.03
CISCO Foundation Courses -
SLIIT Metro Campus
2021.01 - 2021.06
Bachelor of Science With Honors - Computer Networks
CINEC Campus
2020.01 - 2021.02
CIMA -
Wisdom Business Academy
2019.06 - 2019.12
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
2018.03 - 2020.08
CCNA -
SLIIT Metro Campus
2018.01 - 2019.01
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
2017.01 - 2017.12
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
2017.01 - 2017.06
Certificate Course in Spoken English (Level 1) -
University of Colombo
2016.01 - 2016.07
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
2015.11 - 2018.12
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
2015.11 - 2016.12
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
2013.01 - 2013.12
Certificate in Computer Science & Microsoft Office -
IDM National Campus
2009.01 - 2009.08
COMPUTER LITERANCY
Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
Experienced on virtual networking creation and security implementations (university environment).
MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
Badminton team member of Sri Lanka Telecom PLC (2021-2022).
Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
All island and provincial ranked badminton player (2006 -2015).
Captain of school badminton, netball volleyball teams (2006 – 2015).
School level and district level best badminton player (2006 – 2015).
REFEREE
Mr. Sanath Gunaratne - General Manager – Dye
Calico (Pvt) Ltd,
Minuwangoda, Sri Lanka.
Mobile: +94 755841213, +94 703658476
E-Mail: gmd@calcocord.com
Mrs. Thamara Damayanthi Lokuge
IT Associate – ERP systems,
Head Office - Sri Lanka Telecom PLC,
Sri Lanka.
Mobile: +94 714281808
E Mail: tamaralokuge@gmail.com
COMPUTER LITERANCY
Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
Experienced on virtual networking creation and security implementations (university environment).
MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
Badminton team member of Sri Lanka Telecom PLC (2021-2022).
Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
All island and provincial ranked badminton player (2006 -2015).
Captain of school badminton, netball volleyball teams (2006 – 2015).
School level and district level best badminton player (2006 – 2015).