D. P. Hirushi Kashmira
Windsor Gardens,SA
Summary
- Telecommunications technical officer with 3+ years of experience in telecommunications and network infrastructure field.
- Managed two teams of 4 to provide cooperate and non-cooperate telecommunication services.
- Managed 5 external contractor teams to provide cooperate and non-cooperate telecommunication services.
- Managed copper and fiber campaigns and provide more than 20 services within a day, resulting 2000+ services within the campaign period.
- I trained newly assigned technical officers and team members.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Telecommunication Technical Officer – A9
Sri Lanka Telecom PLC
Kotte, Sri Lanka
05.2021 - 03.2022
- Service Fulfillment and Assurance.
- Provided copper, fibre, 4G LTE new connections (voice, data IP tv) for government and private sector companies and residential customers.
- Provided corporate (government and private sector) data facilities.
- Managed team of employees, training and professional growth of employees.
- Arranged connection relocations for government and private sector companies and residential customers.
- Procurement management (routers, customer CPEs, etc.).
- Received and processed stock into inventory management system.
- Managed MSANs, cabinets through clarity and oracle-based systems.
- Setting and reviewing monthly copper and fibre connection and data forecasts.
- Managed and maintained customer databases.
- Managed and maintained new connection databases.
- Significant coordination with manager and execution managers, contractor teams, customers.
- Managed switch and router configuration.
- Developed team communications and information for meetings.
- Participated for monthly progress meetings.
- Participated for monthly and weekly regional work meeting.
- Participated for planning commission meetings hearing on behalf of the management.
- Handled more than 25 calls per day to address customer inquiries and concerns.
- Managed customer experiences in the area.
- Followed customer reported copper, fibre, 4G LTE faults daily basis .
- Managed NMS, oracle and clarity issue related to work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to complete projects on time.
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
Colombo, Sri Lanka
03.2018 - 08.2020
- Managed project milestones.
- Created plans and communicated deadlines to complete projects on time.
- Setting and reviewing monthly forecasts for monthly lease agreements.
- Significant coordination with site owners, site acquisition manages, and executive managers.
- Worked with customers to understand needs and provide excellent service.
- Coordination with other operators for site issues and agreement issues.
- Managed and maintained own site and sharing site databases.
- Applied new acquisitions for the TRC approval through the TRC site.
- Handled TRC related database and full approval process.
- Attended weekly development meetings to ensure development activities are in line with the business.
- Tracked SAQ progress for revisions.
- Attended planning commission hearing on behalf of the management.
- Supplier registration.
- Obtained management approvals from SCM, Technical, and Finance.
- Arranged own and shared tower agreements (new and renewed) by coordination with site owners, other operators, and internal management.
- Arranged own and shared tower monthly and annual payments for site owners.
- Processed tax payments (assessment taxes/ business taxes etc) for Telecom towers (BTS locations).
- Managed agreement targets for every month and inform site owners on the readiness of execution etc.
- Updated all site payments to ERP.
- Updated own/ sharing site records and agreements records daily basis.
- Circulated total site owner rental details monthly to all stakeholders.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
Colombo, Sri Lanka
01.2017 - 12.2017
- Followed customer reported telecommunication and network related faults daily basis.
- Handled day-to-day customer or client questions via telephone or email.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Significant coordination with customers and out-source technicians to provide solutions for technical issue in fibre, ADSL broadband, Wi-Fi PATN and IPTV issues.
- Significant coordination with vendors/ customers to provide solutions for issues in company networks.
- Provided solutions for dial-up issues.
- Managed MSANs through systems.
- Checked all MSANs, routers, and switches daily basis.
- Managed switch and router configuration.
- Managed NMS issues & oracle issue.
- Attended outside Plant Maintenance training programs weekly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
Education
Master of Information Technology - Network And Cyber Security Systems
Flinders University
SA 03.2022 - Current
Bachelor of Science With Honors - Computer Networks
CINEC Campus
Malabe, Sri Lanka 01.2020 - 02.2021
CISCO Foundation Courses -
SLIIT Metro Campus
Sri Lanka 01.2021 - 06.2021
CIMA -
Wisdom Business Academy
Sri Lanka 06.2019 - 12.2019
CCNA -
SLIIT Metro Campus
Sri Lanka 01.2018 - 01.2019
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 11.2015 - 12.2018
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 01.2017 - 06.2017
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 11.2015 - 12.2016
Certificate Course in Spoken English (Level 1) -
University of Colombo
Sri Lanka 01.2016 - 07.2016
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
Sri Lanka 01.2013 - 12.2013
Certificate in Computer Science & Microsoft Office -
IDM National Campus
Sri Lanka 01.2009 - 08.2009
Skills
Telecommunication service assurance and fulfillment
Timeline
Master of Information Technology - Network And Cyber Security Systems
Flinders University
03.2022 - Current
Telecommunication Technical Officer – A9
Sri Lanka Telecom PLC
05.2021 - 03.2022
CISCO Foundation Courses -
SLIIT Metro Campus
01.2021 - 06.2021
Bachelor of Science With Honors - Computer Networks
CINEC Campus
01.2020 - 02.2021
CIMA -
Wisdom Business Academy
06.2019 - 12.2019
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
03.2018 - 08.2020
CCNA -
SLIIT Metro Campus
01.2018 - 01.2019
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
01.2017 - 12.2017
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
01.2017 - 06.2017
Certificate Course in Spoken English (Level 1) -
University of Colombo
01.2016 - 07.2016
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
11.2015 - 12.2018
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
11.2015 - 12.2016
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
01.2013 - 12.2013
Certificate in Computer Science & Microsoft Office -
IDM National Campus
01.2009 - 08.2009
COMPUTER LITERANCY
- Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
- Experienced on virtual networking creation and security implementations (university environment).
- MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
- Badminton team member of Sri Lanka Telecom PLC (2021-2022).
- Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
- All island and provincial ranked badminton player (2006 -2015).
- Captain of school badminton, netball volleyball teams (2006 – 2015).
- School level and district level best badminton player (2006 – 2015).
REFEREE
Mr. Sanath Gunaratne - General Manager – Dye
Calico (Pvt) Ltd,
Minuwangoda, Sri Lanka.
Mobile: +94 755841213, +94 703658476
E-Mail: gmd@calcocord.com
Mrs. Thamara Damayanthi Lokuge
IT Associate – ERP systems,
Head Office - Sri Lanka Telecom PLC,
Sri Lanka.
Mobile: +94 714281808
E Mail: tamaralokuge@gmail.com
COMPUTER LITERANCY
- Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
- Experienced on virtual networking creation and security implementations (university environment).
- MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
- Badminton team member of Sri Lanka Telecom PLC (2021-2022).
- Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
- All island and provincial ranked badminton player (2006 -2015).
- Captain of school badminton, netball volleyball teams (2006 – 2015).
- School level and district level best badminton player (2006 – 2015).
REFEREE
Mr. Sanath Gunaratne - General Manager – Dye
Calico (Pvt) Ltd,
Minuwangoda, Sri Lanka.
Mobile: +94 755841213, +94 703658476
E-Mail: gmd@calcocord.com
Mrs. Thamara Damayanthi Lokuge
IT Associate – ERP systems,
Head Office - Sri Lanka Telecom PLC,
Sri Lanka.
Mobile: +94 714281808
E Mail: tamaralokuge@gmail.com
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