D. P. Hirushi Kashmira
Windsor Gardens,SA
Summary
- Telecommunications technical officer with 3+ years of experience in telecommunications and network infrastructure field.
- Managed two teams of 4 to provide cooperate and non-cooperate telecommunication services.
- Managed 5 external contractor teams to provide cooperate and non-cooperate telecommunication services.
- Managed copper and fiber campaigns and provide more than 20 services within a day, resulting 2000+ services within the campaign period.
- I trained newly assigned technical officers and team members.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Telecommunication Technical Officer – A9
Sri Lanka Telecom PLC
Kotte, Sri Lanka
05.2021 - 03.2022
- Service Fulfillment and Assurance.
- Provided copper, fibre, 4G LTE new connections (voice, data IP tv) for government and private sector companies and residential customers.
- Provided corporate (government and private sector) data facilities.
- Managed team of employees, training and professional growth of employees.
- Arranged connection relocations for government and private sector companies and residential customers.
- Procurement management (routers, customer CPEs, etc.).
- Received and processed stock into inventory management system.
- Managed MSANs, cabinets through clarity and oracle-based systems.
- Setting and reviewing monthly copper and fibre connection and data forecasts.
- Managed and maintained customer databases.
- Managed and maintained new connection databases.
- Significant coordination with manager and execution managers, contractor teams, customers.
- Managed switch and router configuration.
- Developed team communications and information for meetings.
- Participated for monthly progress meetings.
- Participated for monthly and weekly regional work meeting.
- Participated for planning commission meetings hearing on behalf of the management.
- Handled more than 25 calls per day to address customer inquiries and concerns.
- Managed customer experiences in the area.
- Followed customer reported copper, fibre, 4G LTE faults daily basis .
- Managed NMS, oracle and clarity issue related to work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to complete projects on time.
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
Colombo, Sri Lanka
03.2018 - 08.2020
- Managed project milestones.
- Created plans and communicated deadlines to complete projects on time.
- Setting and reviewing monthly forecasts for monthly lease agreements.
- Significant coordination with site owners, site acquisition manages, and executive managers.
- Worked with customers to understand needs and provide excellent service.
- Coordination with other operators for site issues and agreement issues.
- Managed and maintained own site and sharing site databases.
- Applied new acquisitions for the TRC approval through the TRC site.
- Handled TRC related database and full approval process.
- Attended weekly development meetings to ensure development activities are in line with the business.
- Tracked SAQ progress for revisions.
- Attended planning commission hearing on behalf of the management.
- Supplier registration.
- Obtained management approvals from SCM, Technical, and Finance.
- Arranged own and shared tower agreements (new and renewed) by coordination with site owners, other operators, and internal management.
- Arranged own and shared tower monthly and annual payments for site owners.
- Processed tax payments (assessment taxes/ business taxes etc) for Telecom towers (BTS locations).
- Managed agreement targets for every month and inform site owners on the readiness of execution etc.
- Updated all site payments to ERP.
- Updated own/ sharing site records and agreements records daily basis.
- Circulated total site owner rental details monthly to all stakeholders.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
Colombo, Sri Lanka
01.2017 - 12.2017
- Followed customer reported telecommunication and network related faults daily basis.
- Handled day-to-day customer or client questions via telephone or email.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Significant coordination with customers and out-source technicians to provide solutions for technical issue in fibre, ADSL broadband, Wi-Fi PATN and IPTV issues.
- Significant coordination with vendors/ customers to provide solutions for issues in company networks.
- Provided solutions for dial-up issues.
- Managed MSANs through systems.
- Checked all MSANs, routers, and switches daily basis.
- Managed switch and router configuration.
- Managed NMS issues & oracle issue.
- Attended outside Plant Maintenance training programs weekly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
Education
Master of Information Technology - Network And Cyber Security Systems
Flinders University
SA 03.2022 - Current
Bachelor of Science With Honors - Computer Networks
CINEC Campus
Malabe, Sri Lanka 01.2020 - 02.2021
CISCO Foundation Courses -
SLIIT Metro Campus
Sri Lanka 01.2021 - 06.2021
CIMA -
Wisdom Business Academy
Sri Lanka 06.2019 - 12.2019
CCNA -
SLIIT Metro Campus
Sri Lanka 01.2018 - 01.2019
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 11.2015 - 12.2018
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 01.2017 - 06.2017
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
Welisara, Sri Lanka 11.2015 - 12.2016
Certificate Course in Spoken English (Level 1) -
University of Colombo
Sri Lanka 01.2016 - 07.2016
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
Sri Lanka 01.2013 - 12.2013
Certificate in Computer Science & Microsoft Office -
IDM National Campus
Sri Lanka 01.2009 - 08.2009
Skills
Telecommunication service assurance and fulfillment
Telecommunication and infrastructure and network management
SQL, oracle & database management
Network troubleshooting
Data analysis and management
Sourcing and business negotiation
Project management
Technical Writing
Technical reporting
Vendor and strategic management
Root cause and analysis and risk management
Compliance management
Team leadership
Time management
Effective verbal and written communication
Public speaking and presentation
Technical requirements understanding
Timeline
Master of Information Technology - Network And Cyber Security Systems
Flinders University
03.2022 - Current
Telecommunication Technical Officer – A9
Sri Lanka Telecom PLC
05.2021 - 03.2022
CISCO Foundation Courses -
SLIIT Metro Campus
01.2021 - 06.2021
Bachelor of Science With Honors - Computer Networks
CINEC Campus
01.2020 - 02.2021
CIMA -
Wisdom Business Academy
06.2019 - 12.2019
Site Acquisition Officer (Supply Chain Management)
Bharti Airtel Lanka (PVT) Ltd -Head Officer
03.2018 - 08.2020
CCNA -
SLIIT Metro Campus
01.2018 - 01.2019
Trainee - Telecommunications Technical Officer
Sri Lanka Telecom PLC – Head Office
01.2017 - 12.2017
Level 5 Advanced Technician Diploma - Applied Telecommunication System
Sri Lanka Telecom Training Center
01.2017 - 06.2017
Certificate Course in Spoken English (Level 1) -
University of Colombo
01.2016 - 07.2016
Full Tech Qualified in Telecommunications Systems -
Sri Lanka Telecom Training Center
11.2015 - 12.2018
Level 3 Diploma - Telecommunication Systems
Sri Lanka Telecom Training Center
11.2015 - 12.2016
Association of Accounting Technicians (AAT) -
Jayasekara Management Center (JMC)
01.2013 - 12.2013
Certificate in Computer Science & Microsoft Office -
IDM National Campus
01.2009 - 08.2009
COMPUTER LITERANCY
- Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
- Experienced on virtual networking creation and security implementations (university environment).
- MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
- Badminton team member of Sri Lanka Telecom PLC (2021-2022).
- Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
- All island and provincial ranked badminton player (2006 -2015).
- Captain of school badminton, netball volleyball teams (2006 – 2015).
- School level and district level best badminton player (2006 – 2015).
REFEREE
Mr. Sanath Gunaratne - General Manager – Dye
Calico (Pvt) Ltd,
Minuwangoda, Sri Lanka.
Mobile: +94 755841213, +94 703658476
E-Mail: gmd@calcocord.com
Mrs. Thamara Damayanthi Lokuge
IT Associate – ERP systems,
Head Office - Sri Lanka Telecom PLC,
Sri Lanka.
Mobile: +94 714281808
E Mail: tamaralokuge@gmail.com
COMPUTER LITERANCY
- Worked under a full computerized environment and have keep knowledge regarding working under oracle ERP environment.
- Experienced on virtual networking creation and security implementations (university environment).
- MS Word, MS Excel, MS Power Point and presentation for windows (any version).
EXTRA CURRICULAR ACTIVITIES
- Badminton team member of Sri Lanka Telecom PLC (2021-2022).
- Badminton team member of Bharti Airtel Lanka (PVT) Ltd – Sri Lanka (2018-2020).
- All island and provincial ranked badminton player (2006 -2015).
- Captain of school badminton, netball volleyball teams (2006 – 2015).
- School level and district level best badminton player (2006 – 2015).
REFEREE
Mr. Sanath Gunaratne - General Manager – Dye
Calico (Pvt) Ltd,
Minuwangoda, Sri Lanka.
Mobile: +94 755841213, +94 703658476
E-Mail: gmd@calcocord.com
Mrs. Thamara Damayanthi Lokuge
IT Associate – ERP systems,
Head Office - Sri Lanka Telecom PLC,
Sri Lanka.
Mobile: +94 714281808
E Mail: tamaralokuge@gmail.com