DRAGAN IVESIC
PIMPAMA,QUEENSLAND
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
FedEx
08.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Development Executive
MAINFREIGHT TRANSPORT
01.2021 - 08.2022
- Successfully managed $10 Million domestic portfolio achieving margin growth YOY
- Conducting weekly and monthly business reviews, sustaining service and customer satisfaction
- Built and led top-to-top relationships between company and key players.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Monitored sales and other performance indicators and took action to improve performance.
Sales manager
MAINFREIGHT
06.2019 - 02.2021
- Implemented first sales team on Gold Coast
- Oversaw a team managing a $15 million domestic and international portfolio
- Presented 20% increase in new business growth and 5% growth from established customers
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Business Development Executive
MAINFREIGHT LOGISTICS
04.2017 - 06.2019
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Collaborated national counterparts to find continuous improvement solutions for customers
- Successfully resolving complex customer issues, resulting in a loss rate of under 5%
Transport Manager
MAINFREIGHT
01.2014 - 01.2016
- Oversaw all transport operations in Brisbane
- Including 50 drivers, and 6 operations team operating out of 2 warehouses
- Acted at primary point of contact for all internal and external stakeholders ensuring high level of customer satisfaction
- Prepared and implemented new safety initiatives including segregation zones for drivers and key isolations for containers
- Managed budget and financial reporting
Fleet Allocator
MAINFREIGHT
01.2014 - 07.2015
- Allocated all transport operations in Brisbane
- Including 50 drivers
- Resource management for pickups and deliveries
- Communicate directly with logistics businesses to ensure high level of service and customer satisfaction
- Manage contractors and outside hire.
- Reviewed and analyzed weekly business results to identify solutions.
Skills
- Lean principles
- Continuous Improvements
- Risk Mitigation
- Time Management
- Direct Sales
- Market Intelligence
- Product and Service Management
- Team Oversight
- National Account Management
Certification
- Licensed forklift operator
- Certified first air qualifications
- Mental health first aid training
- DG coordinator
Timeline
Manager of Operations
FedEx
08.2022 - Current
Customer Development Executive
MAINFREIGHT TRANSPORT
01.2021 - 08.2022
Sales manager
MAINFREIGHT
06.2019 - 02.2021
Business Development Executive
MAINFREIGHT LOGISTICS
04.2017 - 06.2019
Transport Manager
MAINFREIGHT
01.2014 - 01.2016
Fleet Allocator
MAINFREIGHT
01.2014 - 07.2015
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