Dragana Radic
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Marvel Stadium
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Assistant
Kmart
10.2021 - 03.2023
- Maintained a tidy and organised store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with loss prevention in monitoring shopper behaviour.
- Engaged in friendly conversation with customers to better uncover individual needs.
Global Broadcast Monitoring
Tennis Australia - AO23
01.2023 - 02.2023
- Demonstrated skills using VPN software (NordLayer) to monitor and capture the global broadcast of the Australian Open in multiple territories.
- Had a clear understanding of broadcaster platforms including linear, OTT, VOD and their social media channels.
- Tracked social media platforms using Kore software.
- Post-AO hype reel creation through Vimeo - the output of this content helped the wider TA team in redesigning the precinct for AO24.
- Daily use of the Microsoft Office Suite.
Retail Assistant
Australian Open 2022
01.2022 - 02.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Upsold products and helped achieve company KPI's.
Education
Diploma of Social Media Marketing - Marketing
Swinburne University of Technology
Melbourne, VIC11.2023
Bachelor of Creative Arts - Film and Television
JMC ACADEMY
10.2022
Skills
- Microsoft Office Suite
- Report Generation
- Account Updating
- Data Entry
- Problem-Solving Abilities
- Research
- Order Processing
- Spreadsheets
- Adobe
- Trello
- Canva
- DaVinci
Volunteer Experience
- FONTYS STUDENT EXCHANGE PROGRAM, 03/2021, 05/2021, Collaborated with students worldwide to create a climate change video, Worked in teams to assist in content creation, Composed quality content across various social media
- GAME DAY VOLUNTEER, Melbourne, 11/2019, 7/2020, Successfully set up and pack down all game day activities which may include special event activities and member post-game events, Provide excellent customer service to all staff, members and attendees face to face, Promote Melbourne United Basketball Club in a positive manner
References
Available Upon Request
Timeline
Customer Service Representative
Marvel Stadium
05.2023 - Current
Global Broadcast Monitoring
Tennis Australia - AO23
01.2023 - 02.2023
Retail Assistant
Australian Open 2022
01.2022 - 02.2022
Retail Assistant
Kmart
10.2021 - 03.2023
Diploma of Social Media Marketing - Marketing
Swinburne University of Technology
Bachelor of Creative Arts - Film and Television
JMC ACADEMY
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