Dragana Radic
Melbourne,VIC
Summary
Motivated graduate with a strong passion for the media industry. Eager to leverage my sales and customer service skills to drive results and meet client needs. Excited to apply academic knowledge to real-world experiences, with a strong willingness to learn and contribute. A confident communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Social Media Assistant
Marvel Stadium
Melbourne, Victoria
08.2024 - Current
- Boosted customer engagement by regularly posting relevant, interactive content on various social media platforms.
- Tracked performance metrics for continuous improvement in engagement rates and audience growth.
- Provided customer support via direct messages on social media channels.
- Demonstrated a strong understanding of social media platforms and emerging trends, staying up-to-date on best practices and techniques.
Sales Assistant
Angus & Coote
Melbourne, Victoria
09.2023 - Current
- Assisted in-store merchandising, stocking shelves and setting up displays.
- Handled cash register operations, including payments, returns, and exchanges.
- Arranged store products on shelves and promotional displays.
- Boosted store revenue through upselling and cross-selling techniques.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Service Representative
Marvel Stadium
Melbourne, Victoria
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about stadium updates and changes.
Media Monitoring Assistant
Australian Open
Melbourne, Victoria
01.2023 - 06.2023
- Demonstrated skills daily using VPN software (NordLayer) and MMK to monitor and capture the global broadcast of the Australian Open in 200+ territories.
- Had a clear understanding of 30+ broadcaster platforms including linear, OTT, VOD and their social media channels.
- Created hype reels through Vimeo (during event and post-event) - the output of this content helped the wider TA team in redesigning the precinct for AO24.
- Tracked social media platforms using Kore software.
Education
Diploma - Social Media Marketing
Swinburne University of Technology
Melbourne, VIC11-2023
Bachelor Of Creative Arts - Film & Television
JMC Academy
South Melbourne, VIC10-2022
Skills
- Microsoft Suite
- Mondaycom
- Trello
- Google Workspace
- Communication skills
- Problem-solving
- Customer service
- Team collaboration
Languages
Serbian
Professional
Macedonian
Professional
Croatian
Professional
Timeline
Social Media Assistant
Marvel Stadium
08.2024 - Current
Sales Assistant
Angus & Coote
09.2023 - Current
Customer Service Representative
Marvel Stadium
05.2023 - Current
Media Monitoring Assistant
Australian Open
01.2023 - 06.2023
Diploma - Social Media Marketing
Swinburne University of Technology
Bachelor Of Creative Arts - Film & Television
JMC Academy
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