Dragica Stankovic
Perth,WA
Summary
Dynamic Service Supervisor with a proven track record at Big W, excelling in complaint resolution and team leadership. Expert in multitasking and organization, significantly enhancing service efficiency. Skilled in POS systems and adept at fostering a safe, productive environment. Demonstrates exceptional ability to train staff and improve operational workflows, ensuring customer satisfaction and safety.
Overview
17
17
years of professional experience
Work History
Service Supervisor
Big W
07.2007 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Responded to customer requests for products, services, and company information.
Education
Certificate III - Business Administration
Challenger TAFE
Perth, WA01-2006
Advanced Certificate - Hospitality Tourism
SC Bogdan Orescanin
Topusko, Croatia01-1991
Skills
- Complaint handling
- Task delegation
- Service order flow
- Sales support
- Excellent personal service experience
- Supervisory role experience
- Multitasking and organization
- Staff training
- POS systems expert
- Paperwork processing
- Key holder experience
- Scheduling
- Money handling
- Store maintenance
Languages
Croatian
Native or Bilingual
Serbian
Full Professional
Timeline
Service Supervisor
Big W
07.2007 - Current
Certificate III - Business Administration
Challenger TAFE
Advanced Certificate - Hospitality Tourism
SC Bogdan Orescanin
Similar Profiles
Rashida ArinRashida Arin
Online Shopper, Nightfill Team Member, Recovery as at Big WOnline Shopper, Nightfill Team Member, Recovery as at Big W
Alexander BardoutsosAlexander Bardoutsos
Warehouse Operator at Big WWarehouse Operator at Big W
Faisal MohammadFaisal Mohammad
Team Member at Big WTeam Member at Big W