Drashta Kapadia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
Minore Hotels
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeping Manager
Intercontinental Hotel
01.2021 - 03.2023
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Chef Manager
Abberfield Aged Care Facility
01.2017 - 01.2021
- Enhanced customer satisfaction by creating innovative and high-quality dishes tailored to diverse dietary preferences.
- Streamlined kitchen operations for increased efficiency and reduced food waste through effective inventory management.
- Developed comprehensive menus with a focus on seasonal ingredients and regional flavors, resulting in a unique dining experience.
- Mentored junior chefs and provided guidance in culinary techniques, fostering a supportive team environment.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
- Introduced creative specials that catered to customer preferences, contributing to an increase in repeat business.
Education
Advanced Diploma - Hospitality Managment
University of Ballarat
Melbourne, VIC03.2011
Skills
- Health and Safety Compliance
- Customer Service
- Financial Management
- Labor Relations
- Program Administration
- Performance Monitoring
- Organizational Management
- Business Planning
- Incidents Management
- Data Analysis
- Document Control
- Staff Management
- Maintaining Compliance
- Revenue Generation
Accomplishments
- Earned the “Arthur Award” in 2023 for Experiences Beyond Expectations.
Timeline
Operations Manager
Minore Hotels
03.2023 - Current
Housekeeping Manager
Intercontinental Hotel
01.2021 - 03.2023
Chef Manager
Abberfield Aged Care Facility
01.2017 - 01.2021
Advanced Diploma - Hospitality Managment
University of Ballarat
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