Drashta Kapadia
Melbourne,VIC
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Highly qualified Building Superintendent with proficiency in industrial and public safety. Dedicated maintaining safety through preventive measures for fire and electrical systems. Experienced in overseeing building operations and maintenance.
Disciplined Building Manager promoting a background in troubleshooting issues quickly and effectively. Possessing the skills needed to handle conflicts while making good decisions. Looking to tackle new challenges with an organization that appreciates talents in maintenance and repairs.
Resourceful Building Manager known for productivity and efficient task completion. Specialize in facility maintenance, operational oversight, and tenant relations. Excel in communication, problem-solving, and leadership to ensure smooth building operations and high levels of tenant satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Housekeeping Hotel Manager
Minnor hotel (Avani Central/ Jazz corner)
Melbourne , Vic
03.2023 - Current
- Conducted regular inspections of guest rooms to ensure they meet company standards before being released back into circulation.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assigned badges to visitors and provided necessary information about the facility.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Resolved customer complaints in a timely manner.
- Computed bills, collected payments and made change for guests.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Executive Housekeeping Manager/Assistant Food and Beverage Manager
Intercontinental (IHG group )
Melbourne , Vic
02.2021 - 03.2023
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared and distributed assignment sheets to assigned staff.
- Created schedules for staff to ensure adequate coverage at all times.
- Developed strategies to increase efficiency while reducing costs within the department.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Reported damage or theft of hotel property to management.
- Resolved conflicts between employees in a timely manner following company policies.
- Investigated customer complaints regarding cleanliness or service issues.
- Provided guidance and assistance to staff during peak periods or when needed.
- Organized supplies for use based on expected customer needs.
General Service Manager
Abberfiled Aged care Facility
Sandringham , Vic
01.2018 - 02.2021
- Identified opportunities for process improvement within the general services organization.
- Analyzed data collected through surveys conducted among customers regarding their satisfaction with products or services provided by the company's general services department.
- Managed the daily operations of a general services department, including budgeting, staffing and scheduling.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Delegated work to staff, setting priorities and goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Provided feedback to cleaners based on inspection results or customer comments.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Performed additional duties as assigned by supervisor.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Executive Chef Manager
Arcare Aged Care
Malvern, Vic
01.2015 - 01.2018
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ordered food supplies as needed and monitored inventory levels to avoid shortages.
- Employed training and motivational techniques to keep atmosphere constructive for employees.
- Monitored labor costs by tracking employee hours worked versus budgeted labor costs for each shift.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented new recipes and menu items to increase customer satisfaction.
- Analyzed menus on a regular basis to identify areas where cost savings could be achieved without sacrificing quality or taste of food.
- Coordinated with purchasing personnel to ensure a steady supply of fresh ingredients for all dishes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior chefs regarding recipe development techniques or presentation ideas.
- Implemented standardized recipes to maintain consistency among dishes served in different locations within the restaurant chain.
Chef
Harley Italian Restaurant
Shepparton , Vic
06.2012 - 06.2015
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Distributed food to service staff for prompt delivery to customers.
- Documented employee performance reviews in order to assess progress towards goals set out in training plans.
- Checked quality of food products to meet high standards.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Monitored quality, presentation and quantities of plated food across line.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Stored foods correctly using correct storage containers and labelling systems.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Resolved customer complaints regarding food quality or service promptly and professionally.
Housekeeping Supervisor
Oaks hotel on Market
Melbourne , Vic
06.2009 - 06.2013
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Education
Graduate Certificate - Facility Manager
College of Knowledge Academy
Melbourne 11-2024
Bachelor - Business Administration And Management
Harward International College
Melbourne 07-2012
Advance Diploma - Advanced Diploma Hospitality Management
AMI University
Melbourne 12-2011
Skills
- Marketing
- Staff management
- Product management
- Competitor research
- Risk management
- Documentation and reporting
- Time management
- Business development
- Project management
- Policy implementation
- Team leadership
- Data analysis
- Performance evaluations
- Safety procedures
- Cross-functional team management
- Recruiting and interviewing
- Policy and procedure development
- Revenue management
- Schedule preparation
- Regulatory compliance
- Goal setting
- Expectation setting
Timeline
Operations Housekeeping Hotel Manager
Minnor hotel (Avani Central/ Jazz corner)
03.2023 - Current
Executive Housekeeping Manager/Assistant Food and Beverage Manager
Intercontinental (IHG group )
02.2021 - 03.2023
General Service Manager
Abberfiled Aged care Facility
01.2018 - 02.2021
Executive Chef Manager
Arcare Aged Care
01.2015 - 01.2018
Chef
Harley Italian Restaurant
06.2012 - 06.2015
Housekeeping Supervisor
Oaks hotel on Market
06.2009 - 06.2013
Graduate Certificate - Facility Manager
College of Knowledge Academy
Bachelor - Business Administration And Management
Harward International College
Advance Diploma - Advanced Diploma Hospitality Management
AMI University
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