Drashti Oza
Ingle Farm,SA
Summary
Dynamic Dental Assistant with a proven track record at Incredible Smiles Dental Clinic, showcasing expertise in dental impressions and exceptional organization skills. Excelled in patient management and treatment planning, significantly enhancing patient satisfaction and clinic efficiency. Demonstrated ability to sterilize equipment, ensuring a sterile and safe environment, while fostering positive customer relations.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
9
9
years of professional experience
Work History
Dental Assistant/Receptionist
Incredible Smiles Dental Clinic
02.2024 - Current
- Prepares treatment rooms for the dentist and patient including equipment and material set up.
- Good with implant surgery and new technology like cerac,cadcam etc.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Educated patients on oral hygiene practices, post-treatment care, and preventive measures to promote optimal dental health.
- Collaborated with dental team members to ensure smooth and efficient clinic operations.
- Captured and developed X-rays, positioning patients for accurate imaging and maintaining a high level of radiation safety.
Dental Assistant
Walsh Dental Clinic
05.2023 - 01.2024
- Prepares treatment rooms for the dentist and patient including equipment and material set up.
- Passes instruments and supplies to the dentist, uses suction during the procedure, and helps keep the patient comfortable.
- Sterilize tools disinfect the treatment room, restock materials, and help with charting.
- Captured and developed X-rays, positioning patients for accurate imaging and maintaining a high level of radiation safety.
- Educated patients on oral hygiene practices, post-treatment care, and preventive measures to promote optimal dental health.
- Collaborated with dental team members to ensure smooth and efficient clinic operations.
Dental Assistant / Receptionist
HQ Dental Clinic
11.2021 - 04.2023
- Assisted the dentist during various dental procedures, including filling, extractions, crown placements, and orthodontic procedures.
- Prepared treatment rooms, ensuring all instruments and materials were properly sterilized and organized for each patient.
- Managed appointment scheduling, effectively coordinating patient flow and minimizing wait times.
- Maintained accurate and up-to-date patient records, including treatment plans, medical histories, and progress notes.
- Assisted with administrative tasks, such as billing, insurance claims, and inventory management.
Customer Service Representative
Technobits Digital
07.2020 - 10.2021
- Liaising with customers to plan and implement agreed services.
- Scheduling appointments.
- Maintaining busy inboxes, with queries, appointments, and non-appointment services.
- Providing administrative and operational support to the team.
- Providing information and advice to customers or prospective customers.
- Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing, and supporting the greater team.
- Maintaining a client-focused approach, assisting clients in achieving their objectives through exceptional service.
- To be the initial point of contact for taking details of complaints and forwarding details to the departments concerned for review.
- Keep detailed customer records after each interaction with a customer in the relevant technology platform and follow up where appropriate to ensure a satisfactory outcome.
Customer Service Representative (Hospitality & Ret
Adelaide Oval
02.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Providing Pleasant and professional customer service in a fine dining environment.
- Accurately handling the inflow and outflow of cash and ensuring accuracy of EFTPOS payments.
- Handling receipts and procedures for filing and recording information.
Dentist
Shiv Dental Clinic
10.2015 - 03.2017
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Carried out agreed clinical treatment such as restoring teeth affected by decay and treating gum diseases.
Education
MBA - Business Administration
Torrens University Australia
Adelaide, SA04-2019
Bachelor of Dental Surgery - Bachelor of Dental Surgery
The Oxford Dental College
Bangalore India04-2015
Skills
- Dental impressions
- Organization skills
- Active listening
- Treatment Planning
- Time management
- Telephone skills
- Customer relations
- Data entry
- Equipment sterilization
- Problem resolution
- Treatment room setup
- Customer/Client relations
- Patient management
- Appointment scheduling
Timeline
Dental Assistant/Receptionist
Incredible Smiles Dental Clinic
02.2024 - Current
Dental Assistant
Walsh Dental Clinic
05.2023 - 01.2024
Dental Assistant / Receptionist
HQ Dental Clinic
11.2021 - 04.2023
Customer Service Representative
Technobits Digital
07.2020 - 10.2021
Customer Service Representative (Hospitality & Ret
Adelaide Oval
02.2018 - 07.2020
Dentist
Shiv Dental Clinic
10.2015 - 03.2017
MBA - Business Administration
Torrens University Australia
Bachelor of Dental Surgery - Bachelor of Dental Surgery
The Oxford Dental College
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