Drashti Sanat ved
north rocks,NSW
Summary
Customer service-oriented professional with experience in hospitality and education. Adept at creating positive customer experiences, managing fast-paced environments, and ensuring client satisfaction. Strong interpersonal and communication skills, with a proven ability to engage with diverse individuals, resolve issues efficiently, and maintain high service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative & PTE Trainer
Language Academy
09.2022 - Current
- Provided personalized support and guidance to students, ensuring a high level of customer satisfaction
- Assisted students in understanding course offerings, enrollment procedures, and study materials
- Managed inquiries through in-person, phone, and email interactions, delivering clear and helpful responses
- Resolved customer concerns professionally, ensuring a positive experience and retention
- Maintained a welcoming and organized learning environment, enhancing student engagement
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
Barista & Crew Member
Starbucks
03.2022 - 09.2022
- Delivered exceptional customer service in a fast-paced, high-volume environment
- Took and processed orders efficiently while ensuring accuracy and quality
- Prepared beverages and food items according to company standards
- Managed inventory restocking and supported team members in daily operations
- Engaged with customers to create a welcoming and positive atmosphere
- Described menu items to customers and suggested products based on stated preferences.
- Utilized POS system to receive and process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
Education
Bachelor of Science - Nursing
Western Sydney University
Sydney12-2025
Skills
- Customer Service & Client Relations
- Problem-Solving & Conflict Resolution
- Fast-Paced Environment Adaptability
- Verbal & Written Communication
- Team Collaboration & Leadership
- Time Management & Multitasking
Websites
Certification
- PTE Training Certification
- (if applicable)
- Food Safety & Hygiene
Availability And Work Ethic
- Adaptable and eager to learn new roles.
- Strong customer service mindset with a proactive approach.
- Reliable, efficient, and committed to delivering excellent service.
Timeline
Customer Service Representative & PTE Trainer
Language Academy
09.2022 - Current
Barista & Crew Member
Starbucks
03.2022 - 09.2022
Bachelor of Science - Nursing
Western Sydney University