Dray Westcott
Bald Hills,QLD
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Demonstrated success in building and maintaining strong relationships with diverse stakeholders in dynamic, fast-paced settings. Skilled in creating a collaborative environment that encourages open communication and teamwork, resulting in increased productivity and employee satisfaction. Proven track record of driving successful outcomes through strategic collaboration and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
REAL ESTATE SALES ASSOCIATE
WATT REALTY
Aspley, QLD
10.2023 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Generated leads through networking events, building a strong referral base for future business opportunities.
DUTY MANAGER
FELONS BREWING CO.
Brisbane, QLD
01.2023 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
SUPERVISOR
FELONS BREWING CO.
Brisbane, QLD
08.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
BARTENDER
FELONS BREWING CO.
Brisbane, QLD
04.2022 - 08.2022
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
SALES CONSULTANT
INSTITUTE OF MANAGERS AND LEADERS
Brisbane, QLD
02.2022 - 04.2022
- Used a consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
MEMBERSHIP CONSULTANT
GENESIS HEALTH AND FITNESS
Windsor, QLD
01.2021 - 02.2022
- Completed all documentation quickly to facilitate quick sign-up processes
- Overcame objections with deep knowledge of membership benefits, scripted responses, and persuasive communication skills
- Consulted with potential clients about personal needs and budget concerns
- Conducted tours of the facility to showcase features and answer questions
SALES CONSULTANT
VISION X PROMOTIONS
Brisbane, QLD
02.2020 - 01.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Closed sales by overcoming objections.
Education
High School Diploma -
Bracken Ridge State High School
Bracken Ridge, QLD11-2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
Timeline
REAL ESTATE SALES ASSOCIATE
WATT REALTY
10.2023 - Current
DUTY MANAGER
FELONS BREWING CO.
01.2023 - 10.2024
SUPERVISOR
FELONS BREWING CO.
08.2022 - 01.2023
BARTENDER
FELONS BREWING CO.
04.2022 - 08.2022
SALES CONSULTANT
INSTITUTE OF MANAGERS AND LEADERS
02.2022 - 04.2022
MEMBERSHIP CONSULTANT
GENESIS HEALTH AND FITNESS
01.2021 - 02.2022
SALES CONSULTANT
VISION X PROMOTIONS
02.2020 - 01.2021
High School Diploma -
Bracken Ridge State High School
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