Dr DIVYA WADHWANI
Sydney
Summary
Diligent Operations Manager with proven background in overseeing medical operations and improving patient care standards. Successfully managed multidisciplinary teams and implemented policies that enhanced operational efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
ASSISTANT GENERAL MANAGER (OPERATIONS)
Park Group of Hospitals
02.2022 - 01.2025
- Supervision of the junior staff of Operations Team.
- Managing the manpower and keeping all the staff engaged at the centre, monthly/fortnight reviews and action plan for improvement to achieve the target.
- Reporting on conversions, average revenue per occupied bed, revenue cost and inventory.
- Provide the best patient care services as per NABH, healthcare standards.
- Maintaining books of records with patient feedbacks and follow up if needed to maintain the standards or patient satisfaction.
- Interaction with doctors and ensuring availability of staff and other resources for smooth functioning of OPD surgeries and related activities.
- Ensuring maximum occupancy through bed management.
- Hospital upkeep and maintenance, equipment health and maintenance, fleet management.
- Conducted regular rounds across wards, OPD/IPD, and non-clinical departments to address patient and staff concerns, resolve grievances, and streamline day-to-day hospital operations.
- Engaged in external doctor networking across Jaipur to promote hospital services and successfully developed referral-based business opportunities.
Dentist
Vaidik Hospital and Dental Clinic
08.2023 - 01.2025
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Completed consultations with patients for treatment plan.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
MEDICAL SUPERINTENDENT
Raj Khurana Memorial Hospital
02.2021 - 01.2022
- Preparing the work schedule of all the employees.
- Maintenance of medical and employee records, duty rosters of all RMO’s, Nurses and Junior Staff.
- HR and preparation of employee payroll.
- Supervision of all hospital equipments.
- Monitor expenses and suggest cost-effective alternatives.
- Supervise daily administrative and operational aspects.
- Ensuring proper patient care.
- Ensure maintenance of adequate stock of medical and office supplies.
- Overseeing patient care and resolve potential issues if any.
- Handling Medico-legal cases.
- Ensuring all medical and statutory compliances.
DENTIST, COSMETOLOGIST AND MANAGER
Derma Care Clinics
09.2020 - 03.2021
- Perform facial and scalp treatments like PRP therapies.
- Maintain supplies by checking stock, anticipating needs, placing orders and verifying receipts.
- Analyzing the patient’s queries and providing recommendations on the treatment.
- Hair line marking during hair transplant treatment.
- Assisted the FUE Technique hair transplant procedure.
- Train new employees.
DENTAL ANNOTATOR EXPERT
Transabel
09.2020 - 03.2021
- Provide annotations and expert level interpretation of dental radiographs.
- Maintaining record of images annotated and periodically submit annotations to expert radiologists to review.
- Help in designing and implementing the clinical protocols for clinical studies in dental radiology.
JUNIOR DENTIST
Fortis Escorts Hospital
02.2020 - 09.2020
- Examine, Diagnose and treat oral Diseases.
- Perform oral Treatments including Extractions, fixing and removing prosthetics, scaling and root planning.
- Work with clinical staff to provide quality patient treatments.
- Educate patients on preventive dental care and oral health care.
- Treat teeth malformation, gum injuries and other oral abnormalities.
- Operate X-Rays and diagnostic equipments effectively to examine teeth and gums.
- Evaluate patients dental health and prescribe medications.
- Work with office staff in managing patient appointments and scheduling to achieve productivity goals.
Education
BDS - undefined
Mahatma Gandhi Dental College and Hospital
01.2019
12th - undefined
St. Stephen’s Sr. Sec. School
10th - undefined
St. Stephen’s Sr. Sec. School
Skills
- Excellent organization skills with strong attention to detail and follow-up
- Possess excellent leadership skills and the ability to motivate, influence and inspire and develop a strong team culture
- Leadership quality and the ability to lead people with excellent interpersonal skills
- Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times Readily adaptable to change
- Proficiency with basic Microsoft Software including Excel and Word An eye for detail is important for a wide variety of tasks
- Strong working knowledge of patient care service principles and practices
- Ability to make good decisions in a fast paced environment
- Ability to multitask and have a high level attention to detail
- Strong patient care service skills, ability to multitask and prioritize work load
LANGUAGE
English
Hindi
Timeline
Dentist
Vaidik Hospital and Dental Clinic
08.2023 - 01.2025
ASSISTANT GENERAL MANAGER (OPERATIONS)
Park Group of Hospitals
02.2022 - 01.2025
MEDICAL SUPERINTENDENT
Raj Khurana Memorial Hospital
02.2021 - 01.2022
DENTIST, COSMETOLOGIST AND MANAGER
Derma Care Clinics
09.2020 - 03.2021
DENTAL ANNOTATOR EXPERT
Transabel
09.2020 - 03.2021
JUNIOR DENTIST
Fortis Escorts Hospital
02.2020 - 09.2020
BDS - undefined
Mahatma Gandhi Dental College and Hospital
12th - undefined
St. Stephen’s Sr. Sec. School
10th - undefined
St. Stephen’s Sr. Sec. School
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