Drew Bennett-Papworth
Melbourne,VIC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets as well as working with a variety of individuals and clients.
Overview
4
4
years of professional experience
Work History
Supervisor
Peninsula Aquatic and Recriational Centre
Frankston , VIC
2023.01 - Current
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Developed skills in conflict resolution and problem solving
- work with individuals with disabilities and impairments as well as elderly individuals
Sports Coach
Academy of Mary Immaculate
Fitzroy , VIC
2023.01 - 2023.12
- Planned and implemented individualized training programs for athletes.
- Developed team strategies to improve performance in competitions.
- Organized and supervised practice sessions, drills, and scrimmages.
- Motivated athletes through positive reinforcement and constructive feedback.
- Collaborated with other coaches to develop comprehensive training regimens.
- Facilitated team-building activities designed to boost morale.
- Performed administrative tasks such as scheduling meetings or ordering supplies.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Cafe Worker
healthyselfco
Yarraville , VIC
2020.05 - 2022.08
- My first job, i was able to gain customer service skills as well as time management and working in a fast passed environment
- Greeted customers upon arrival and provided assistance with menu selections.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Education
Bachelor of Health Science -
Monash University
Caulfield, VIC2025-11
High School Diploma -
Academy of Mary Immaculate
Fitzroy, VIC2022-10
Skills
- Schedule development
- Staff Management
- Data Analytics
- Inventory Control
- Strategic Planning
- Operations Management
- Employee Motivation
- Training and mentoring
Affiliations
- performer including singing and playing the guitar
- local sport team, football
Timeline
Supervisor
Peninsula Aquatic and Recriational Centre
2023.01 - Current
Sports Coach
Academy of Mary Immaculate
2023.01 - 2023.12
Cafe Worker
healthyselfco
2020.05 - 2022.08
Bachelor of Health Science -
Monash University
High School Diploma -
Academy of Mary Immaculate
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