Drew Reddy
Camperdown,New South Wales
Summary
Dynamic and dedicated professional with a passion for guest services, event management, and fostering inclusive environments within the queer community. Proven ability to curate memorable experiences, cultivate meaningful connections, and ensure exceptional guest satisfaction. Experienced in coordinating diverse events, from intimate gatherings to large-scale functions, with a keen eye for detail and creativity. Committed to promoting diversity, equity, and inclusion, utilizing effective communication and interpersonal skills to engage with individuals from all backgrounds. Adept at multitasking, problem-solving, and collaborating with teams to deliver outstanding results. Seeking opportunities to leverage expertise in guest services, event planning, and advocacy to create welcoming spaces and celebrate the richness of queer culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Workforce & Operations Coordinator
Sydney Mardi Gras
09.2022 - 04.2024
- Communicated, built rapport, and fostered trust with over 2,000 volunteers.
- Built and delivered online and in-person training for over 2,000 volunteers, enhancing their skills and knowledge.
- Managed the deployment of 1,000 volunteers for the Sydney Mardi Gras Parade and 500 volunteers for Sydney Mardi Gras Fair Day.
- Set up and manage the fundraising process for Sydney Mardi Gras Fair Day
- Managed 125 fundraising volunteers for Sydney Mardi Gras Fair Day.
- Contributed to stakeholder meetings, ensuring alignment and effective collaboration.
- Collaborated closely with internal producers and external stakeholders to deliver community-focused events of varying scales.
- Participated in the planning and execution of 10 different events, contributing to their success.
- Applied interpersonal skills and knowledge to work effectively with marginalised communities, navigating sensitive topics and backgrounds.
- Participate in and help with the deployment of the workforce to execute bump-in and bump-out tasks.
- Manage guest services volunteers at entry points of major events, working closely with security, ticketing company and production staff.
Receptionist
YHA Central
06.2022 - 03.2024
- Welcome and manage large groups arriving for short and long stays, ensuring a smooth experience from start to finish.
- Welcoming and checking in/out guests from all over the world.
- Managing up to 900 guests daily.
- Communicate and collaborate with 50 staff across different departments to ensure cohesion and a shared vision is achieved.
- Deliver an enjoyable and safe stay to all guests.
- Demonstrated flexibility in various situations and supported team members as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Initiated reporting to management regarding restocking requirements, contributing to efficient operations.
- Streamlined front desk operations, managing phone calls, emails, and walk-in clients for increased efficiency.
- Engaged with individuals from diverse backgrounds worldwide, ensuring inclusive and respectful interactions.
- Assisted in the rollout and implementation of new processes.
- Participate in ongoing training provided by Head Office.
- Being flexible in my approach to solving problems, understanding that not all problems are solved in the same way.
Assistant Stage Manager
Ensemble Theatre
03.2022 - 08.2022
- Working with the cast to ensure the show runs smoothly and on time.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Working 6 nights a week with 2 matinee shows for 6 weeks.
- Memorising the show and being responsible for the enhanced show quality by ensuring the timely execution of scene changes and prop management.
- Developed a strong rapport with actors and cast throughout the season to build trust that I would execute quick changes, prop strikes and setting of the stage correctly.
- Ensuring all costumes are washed and cleaned ready for the next day.
- Memorised and built, placed and moved sets to match specific scenes.
- Contributed to a safe working environment by maintaining proper backstage protocols and procedures - Ensuring all props are returned to their exact spot each night and coordinating with the prop designers if anything is broken.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Aided in reducing technical issues by diligently tracking props, costumes, and set pieces throughout performances.
- Managed backstage activities, contributing to seamless transitions between scenes during live productions.
Assistant Store Manager
Converse - AFO
04.2014 - 09.2022
- Assisted in managing the second-largest Converse outlet store in NSW.
- Managed a team of 17 staff members ranging from full-time to casual
- Utilised Key Performance Indicators (KPIs) to track progress, assess performance, and make strategic-driven decisions.
- Collaborated closely with the Store Manager and Area Manager to analyse sales data to identify trends and make informed decisions for improving overall store performance.
- Led weekly staff meetings to collectively analyse the week's reports and collaboratively identify areas for improvement.
- Creating staff rosters.
- Implementing staff incentives.
- Process and install new monthly apparel drops in accordance with Head Office direction.
- Responsible for staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
- Managed opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managing petty cash
- Managing the collection of cash by Armaguard
Assistant Store Manager
Dangerfield
03.2013 - 03.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Manage stock flow, receiving in stock, transferring stock to other stores, managing store room.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Deployed to other stores to boost morale and streamline inventory management by organising and optimizing stock rooms with high inventory levels.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Duty Manager
Treetop Extreme - High Ropes Course
04.2009 - 04.2011
- Delivered comprehensive safety briefings to all guests interested in participating in the high ropes course, ensuring they were well-informed about safety protocols and procedures.
- Ensured all guests wore the appropriate equipment and verified its proper fit to ensure safety and comfort.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Provide a safe a fun environment for guests.
- Be understanding and patient with guests who experience a fear of heights.
- Participate in a strong teamworking environment.
- Stay calm under pressure.
- Perform first aid.
- Undergo extensive safety and emergency rescue training.
Education
Introduction To Auslan
Sydney Community College
Sydney, NSW2024
Diploma of Business
Magill College
Sydney2018
Cert 3 in Business
Magill College
Sydney, NSW2017
Diploma of Event Management
TAFE
Ultimo, NSW2016
Diploma of Outdoor Education
Shuttleworth College
Bedfordshire, England2008
Skills
- Adaptability and flexibility
- Strong initiative
- Teamwork and collaboration
- Leadership skills
- Personable and professional
- Engaging
- Communication skills - Tailoring communication style to different audiences
- Thinking creatively to solve problems
- Providing guidance and mentorship
- Proficient in Microsoft Office Suite
- Proficient in different POS and training platforms
Hiking/Backpacking
Day hikes or Multi-day hikes
Certification
RSA - NSW
White Card - NSW
Live Music
Live Music, Queer Events and Community Events is something I'm extremely passionate about.
Rock Climbing & Bouldering
I love the physical and mental challenge of climbing. It's a great social sport that helps me connect with my body and with others.
Plasma donor and a registered stem cell donor
A regular plasma donor and, registered stem cell donor.
Timeline
Workforce & Operations Coordinator
Sydney Mardi Gras
09.2022 - 04.2024
Receptionist
YHA Central
06.2022 - 03.2024
Assistant Stage Manager
Ensemble Theatre
03.2022 - 08.2022
Assistant Store Manager
Converse - AFO
04.2014 - 09.2022
Assistant Store Manager
Dangerfield
03.2013 - 03.2014
Duty Manager
Treetop Extreme - High Ropes Course
04.2009 - 04.2011
Introduction To Auslan
Sydney Community College
Diploma of Business
Magill College
Cert 3 in Business
Magill College
Diploma of Event Management
TAFE
Diploma of Outdoor Education
Shuttleworth College
RSA - NSW
White Card - NSW
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