Drew Taylor
San Remo
Summary
Dynamic culinary professional with extensive experience at Munchas, excelling in food preparation and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for training new staff and maintaining high health compliance standards, ensuring a clean and efficient kitchen environment. Reliable and self-motivated leader in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Munchas
Shelly Beach
11.2018 - 11.2019
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Prepared diverse menu items according to restaurant's recipes and customer specifications, ensuring high-quality dining experiences.
- Performed additional duties as requested by management team members.
- Prepared workstations with ingredients and tools to increase efficiency.
- Adapted to changing menu requirements, learning new recipes and techniques to expand culinary skills.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Plated dishes according to recipes provided by head chef.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to waiters and waitresses to serve customers.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Followed correct cash handling procedures while processing payments from guests.
- Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
- Provided excellent customer service to both internal and external customers.
- Handled multiple food orders simultaneously, prioritizing tasks to meet tight deadlines.
- Operated kitchen equipment safely, including grills, fryers, and ovens, following all safety guidelines.
- Maintained a clean and sanitary work environment, conducting end-of-day cleaning procedures.
- Trained new back of house team members, sharing knowledge and best practices for kitchen operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Waitress Supervisor
The Haven
Terrigal
02.2013 - 05.2017
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Resolved customer complaints in a timely manner with professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated catering services for special events such as weddings or corporate functions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed weekly specials and promotional items to increase sales revenue.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
St Phillip’s Young Mums
Wyong12-2024
Skills
- Food preparation
- Inventory management
- Health compliance
- Customer service
- Time management
- Problem solving
- Employee training
- Stock rotation
- Accurate cash handling
- Teamwork
- Reliable and punctual
- Self motivation
- Certified in Business
- Certified in Retail
Certification
- Cert 3 in Business
- Cert 3 in Retail
Custom
References available upon request.
Timeline
Back of House Team Member
Munchas
11.2018 - 11.2019
Waitress Supervisor
The Haven
02.2013 - 05.2017
High School Diploma -
St Phillip’s Young Mums