Drew Mitchell

• Coordinated property maintenance schedules and inspections to uphold quality standards.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Monitored market trends closely, adjusting rental rates accordingly.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Oversaw lease agreements, ensuring compliance with legal requirements and organizational policies.

(Made redundant due to business closure)

• Ensure that any dealings with clients, comply with the most current Commonwealth Privacy Act.
• Skills and knowledge of PCs and popular software products, and an ability to learn new software
• Ensure the phone is always answered in a polite and professional manner
• Demonstrate understanding of cultural competence, awareness, and sensitivity.
• Answering and directing incoming calls, provided information, and resolved inquiries with a professional demeanour.
• Proficiently handled administrative tasks, including scheduling appointments, managing calendars and coordinating meetings.
• Keeping track of receipts, creating purchase orders, and maintaining a card expenditure spreadsheet.

• Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
• Listened to guest concerns, identified appropriate solutions, and resolved issues quickly with minimal expense.
• Scheduled, confirmed, and carried out lash services.
• Documented guest preferences, services, and feedback to create seamless experience for return visits.
• Answered phone calls and emails to schedule client appointments.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained composure and work quality while under fast paced work environment.
• Adhered to procedures in preparing food items.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.