Drew Withers
Melbourne,Australia
Summary
Over 12 years of experience in operations and team leadership, excelling in production, logistics, and customer service within the supply chain sector. Demonstrates strong leadership and people management skills, fostering team development and driving sales through strategic improvements. Passionate about leveraging analytical and communication skills to implement innovative solutions, aspiring to continue delivering exceptional results in diverse environments. Most recently a Department Manager within the retail industry. A number of years experience in sport coaching and operations at community level.
Overview
11
11
years of professional experience
Work History
Department Manager
Bunnings Warehouse
03.2024 - 02.2025
- Lead department operations, overseeing inventory management and team development while implementing strategic improvements to enhance operational efficiency
- Drove team performance through effective coaching, maintain service standards, and optimise store layout to maximise sales potential
- Set an example of best service and provided support to the team to deliver friendly and helpful advice to all stakeholders
- Achieved record sales in department for most previous financial year
- Lead a team of 35 direct reports
- Voted 'Favourite Leader' by peers from entire site
Operations Manager
OVERHERD BRANDS
08.2023 - 01.2024
- Overall responsibility for production, logistics, stock control, quality & maintenance
- Ensured customers’ requirements and objectives have been fully understood & are fulfilled
- Responsible for and deliver continuous improvement initiatives
- Contributed to the development of new sustainable solutions for the packaging market
- Ensured all orders are packaged and dispatched on time to meet SLA’s.
SEN Teacher's Assistant
Aquinas Education/Anzuk Eduction
01.2022 - 07.2023
- Demonstrated excellent Behaviour Management skills with the ability to be proactive and act with initiative in a fast-changing environment.
- Fostered a supportive, caring, and secure relationship with the student/s, with a positive attitude.
- Gained awareness and knowledge of the relevant academic, physical, and emotional/behavioural needs of the children and acting accordingly.
- Ensured utmost respect and cultural awareness for all staff and pupils.
- Supervised group activities, leading smaller learning groups.
- Worked on a 1:1 basis with pupils who need extra guidance.
- Had strong communication and interpersonal skills to communicate with students, staff and parents/carers.
- Implemented positive behaviour strategies to act in a calm and patient manner.
Key Account Coordinator
AMES AUSTRALASIA
09.2019 - 12.2021
- Establishing and maintaining support for the National Account Manager’s allocated major account customers.
- Preparation of, contribution to and communication of new products, promotions, events and local marketing initiatives.
- Develop strong working relationships and effective negotiation tactics with key internal and external stakeholders.
- Assist with design, implementation, and improvement to procedures within the Sales team and the company.
- Remain up to date with all new procedures and ensure that all internal policies and processes are adhered to.
- Built strong relationships with Buyers and Buyers Assistants
- Developed reporting to create better account structure and provide Account Managers with ease of information.
- Assisted in achieving record sales growth by providing data driven sales proposals.
Supply Specialist
KOR EQUIPMENT SOLUTIONS
04.2018 - 09.2019
- Assisted operations manager with planning routine operations and special projects.
- Developed and maintained relationships with customers and suppliers through phone and face to face visits.
- Collaborated with operations team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Assisted with day-to-day operations of facility, including deliveries and customer service.
- Developed clear & precise labels for all stock on hand, previously unlabelled.
- Arranged and completed a stocktake, solely.
Internal Account Manager
EFM Logistics
10.2017 - 03.2018
- Managed customer’s daily transactional needs to adequately meet SLA (Service Level Agreement) & set KPIs.
- Lodged enquiries and work directly with relevant carriers to proactively monitor, manage and resolve customer freight challenges.
- Worked closely with the Account Manager and internal stakeholders to ensure a successful business partnership with the portfolio.
- Responded to customer enquiries and provide quotes within SLA timeframes.
- Provided vital customer knowledge and introduced colleagues to new current customers during an internal company merger.
- Arranged a hugely successful sporting event night with a major customer.
Client Service Team Leader
EFM Logistics
01.2016 - 09.2017
- Main Point of any Customer Service related escalations/complaints.
- Lead a team of 8 people.
- Demonstrated organisational skills with the ability to complete tasks within defined timeframes and proven capacity to manage concurrent activities of a diverse nature under limited supervision.
- Arranged and lead social activities both inside and outside the work environment to improve culture.
- On boarded and trained new staff to suit specific roles.
- Developed/Updated customer service procedures, policies and standards.
- Developed a social calendar which included a team event once a month.
Purchasing Manager
NATIONAL INSURANCE REPLACEMENT SERVICES
11.2014 - 12.2016
- Created and managed purchase orders & purchasing all inventory for sales stock
- Managed forward ordering, back orders, sales and stock levels
- Organised and supervised stock takes
- Monitored and assist in class enrolments / invite cadence and course cancellations where necessary
- Managed L&D Budget, vendor contracts, invoice payments & processing
- Assisted in the implementation of Salesforce, providing valued information of requirements.
- Contributed to an increase record year in sales.
- Studied a Diploma of Business Administration
Warehouse Manager
NATIONAL INSURANCE REPLACEMENT SERVICES
09.2013 - 11.2014
- Planned, created & executed communication & events for core, milestone & leadership programs including class invitations, WebEx meetings, 360 surveys, training sessions and dinners.
- Oversaw all LMS functionality, monitoring course scheduling and execution Monitor and assist in class enrolments / invite cadence and course cancellations where necessary
- Manage L&D Budget, vendor contracts, invoice payments & processing
- Received a promotion to Purchasing Manager
- Studied a Diploma of Warehouse & Logistics
Education
Bachelor of Education -
Swinburne University
09.2025
Diploma - Business and Administration
RMIT
Diploma - Warehouse & Logistics
Kangan Institute
Bachelor of Journalism -
RMIT University
Skills
- Team leadership
- Coaching and mentoring
- People Management
- Instructional expertise
- Strategic planning
- Business management expertise
- Sales
- Scheduling
- Proficient in Microsoft Office
- Inventory management
- Supply chain management
- Data Analysis
- Creating enjoyable experiences
- Operational management
- Negotiation
- Effective communication
- Client account management
- Client support
- Decision-making
- Purchasing
Timeline
Department Manager
Bunnings Warehouse
03.2024 - 02.2025
Operations Manager
OVERHERD BRANDS
08.2023 - 01.2024
SEN Teacher's Assistant
Aquinas Education/Anzuk Eduction
01.2022 - 07.2023
Key Account Coordinator
AMES AUSTRALASIA
09.2019 - 12.2021
Supply Specialist
KOR EQUIPMENT SOLUTIONS
04.2018 - 09.2019
Internal Account Manager
EFM Logistics
10.2017 - 03.2018
Client Service Team Leader
EFM Logistics
01.2016 - 09.2017
Purchasing Manager
NATIONAL INSURANCE REPLACEMENT SERVICES
11.2014 - 12.2016
Warehouse Manager
NATIONAL INSURANCE REPLACEMENT SERVICES
09.2013 - 11.2014
Diploma - Business and Administration
RMIT
Diploma - Warehouse & Logistics
Kangan Institute
Bachelor of Education -
Swinburne University
Bachelor of Journalism -
RMIT University
Community Service
Coach (Senior Boys) - Ivanhoe Grammar School - Current
Coach (Reserves) - Glen Waverley Hawks Football Club - 5 years
Assistant Coach (Seniors) - Glen Waverley Hawks Football Club - 7 Years
Captain - Knox Gardens Cricket Club - 3 years
Captain - Ploughmans Cricket Club (London) - 2 years
Vice President - Knox Gardens Cricket Club - 3 years
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