Dreya Lilo
Avondale,Auckland
Summary
Customer-focused professional with a background in customer service and administrative roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall experience for both customers and other colleagues.
Overview
7
7
years of professional experience
Work History
Mailroom Coordinator
BNZ
Auckland CBD , Auckland
09.2024 - Current
- Generated reports detailing mailing activities as requested by management.
- Answered telephones, directed calls, and took messages.
- Familiarized all employees nationwide by name, department, cost center, and location.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed the inventory of postage supplies and materials.
- Tracked, recorded, and reported on daily mailing activities.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Utilized various software and tools to streamline processes and optimize performance.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Vendor (BNZ 80 Queen Street)
DX Mail
Auckland CBD , Auckland
03.2022 - 09.2024
- Prepared bulk orders for shipping labels, envelopes, and other mailing materials.
- Coordinated with other departments to ensure proper routing of mail and parcels.
- Collaborated with outside vendors to arrange freight services when necessary.
- Responded to employee inquiries regarding postal regulations and procedures.
- Processed large volumes of mail in a fast-paced environment.
- Ensured timely delivery of all items to their intended destinations.
- Implemented security measures for safeguarding confidential documents.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair on 10 floors.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Ticket Sales Assistant
New Zealand Couriers
Penrose, Auckland
09.2019 - 09.2021
- Greeted customers, answered inquiries and provided information about ticket sales.
- Operated cash registers when required for ticket sales or other transactions.
- Maintained records of customer bookings and ticket sales.
- Prepared documents related to accounting activities associated with ticket sales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Freight Officer/Customer Service Representative
New Zealand Couriers
Penrose, Auckland
04.2018 - 09.2021
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Managed customer service inquiries, complaints, escalations.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
NCEA Level 3 & 4 - Certificate
Mt Albert Unitec
Auckland, NZ01-2019
NCEA Level 2 -
Onehunga High School
Auckland01-2014
NCEA Level 1 -
Auckland Girls Grammer
Auckland, NZ01-2013
Skills
- Great time management
- Strong organisation skills
- Excellent communication skills
- Excellent written skills
- Passion for admin and customer service
- Reliable
- Fast learner
- Strong work ethic
- Problem solving skills
- Attention to detail
Extra Curricular
- Junior committee member of Marist Saints Rugby League
This involves fundraising and helping to manage club finances within the junior teams and aiding in planning big club events such as prizegivings, socials and club days.
- Manager of an Auckland Metro tag football team
In charge of registrations, payments, timetables and all orders.
- Involved member within the Central Auckland area
Volunteer work helping local surrounding youth groups.
References
- New Zealand Couriers (manager)- Charmaine Reti 0211453696
- DX Mail (team leader) - Ana Nu'uausala 0211225092
- BNZ (people leader) - Kristina Martin 021401457
Timeline
Mailroom Coordinator
BNZ
09.2024 - Current
Vendor (BNZ 80 Queen Street)
DX Mail
03.2022 - 09.2024
Ticket Sales Assistant
New Zealand Couriers
09.2019 - 09.2021
Freight Officer/Customer Service Representative
New Zealand Couriers
04.2018 - 09.2021
NCEA Level 3 & 4 - Certificate
Mt Albert Unitec
NCEA Level 2 -
Onehunga High School
NCEA Level 1 -
Auckland Girls Grammer
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