- Reading Books
- Journaling and Day Planning
- Cooking
- Declutter Regularly and Organizing
- Exploring new places
- Spending time with friends
- Learning new skills
DRISHTI MANDHAN
Wentworthville,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSISTANT MANAGER (PART-TIME)
Woolworth
Blacktown
11.2023 - Current
- Optimize checkout process and streamline front-end operations, enhancing customer shopping experiences.
- Deliver empathetic customer support, addressing inquiries and resolving issues to foster loyalty.
- Collaborate with team members to ensure seamless store operations and support diverse customer needs.
- Implement rigorous cash handling procedures and maintain accurate transaction records.
- Conduct inventory management and quality assurance to uphold store standards.
TRAINEE EDUCATOR
Bright Star Montessori Preschool
Wentworthville, NSW
09.2025 - 03.2026
- Implemented Montessori teaching methods to enhance independent learning experiences.
- Collaborated with educators to create a nurturing classroom environment promoting social skills.
- Assessed student progress through observation and provided tailored support as needed.
- Organized educational activities that aligned with developmental milestones for preschoolers.
- Established strong relationships with students, parents, and colleagues to foster open communication and support for the educational process.
OSHC COORDINATOR (CASUAL)
Complete Staff Solutions
Parramatta
05.2023 - 08.2026
- Coordinated age-appropriate activities, ensuring safety and fostering engagement among children.
- Adapted quickly to various environments, supporting staff and complying with policies.
- Maintained rigorous hygiene standards and organized play areas for optimal child interaction.
- Assisted in meal preparation, adhering to nutritional guidelines for diverse age groups.
- Developed creative learning initiatives, enhancing skill development and engagement.
SANDWICH ARTIST
Harvey's
Parramatta
05.2024 - 01.2025
- Spearheaded innovative sandwich creations, enhancing menu offerings and customer satisfaction.
- Ensured strict adherence to health and safety protocols, maintaining top-tier food quality.
- Optimized order fulfillment processes, significantly reducing wait times during peak hours.
- Fostered seamless communication between front-of-house and kitchen staff to minimize service disruptions.
- Implemented quality control measures, ensuring consistency in sandwich preparation and presentation.
HOUSEKEEPER, CLEANER AND RECEPTIONIST (PART TIME)
Blue Mountain Highway Motel
Katoomba
05.2023 - 12.2023
- Fostered positive guest relations by promptly addressing special requests and ensuring seamless check-in/out procedures.
- Maintained exceptional cleanliness in guest rooms and common areas, consistently meeting high standards and enhancing overall guest experience.
- Optimized room turnover processes, reducing preparation time while maintaining rigorous cleanliness standards for enhanced guest satisfaction.
- Implemented efficient check-in/out procedures, minimizing wait times and boosting guest satisfaction scores in post-stay surveys.
ACCOUNT EXECUTIVE
Ganpati Technical and Medical Education Trust
Bilaspur
01.2021 - 04.2023
- Streamlined financial processes, ensuring accurate records for tax, salary, and provident information.
- Conducted meticulous monthly reconciliations.
- Implemented efficient system for daily wage worker salary sheets, enhancing payroll accuracy and timeliness.
- Optimized petty cash tracking.
- Maintained precise financial transaction records, contributing to improved fiscal transparency and compliance with regulatory standards.
Education
PRIMARY TEACHING
Southern Cross University
NSW02-2027
CERTIFICATE III - INDIVIDUAL SUPPORT (AGEING AND DISABILITY SERVICES)
Care Connect College
Hurstville, NSW08-2025
MBA - Business Analytics
Victoria University
Sydney07-2025
BACHELOR OF COMMERCE - ACCOUNTING AND BUSINESS
Kurukshetra University
Kurukshetra01-2020
Skills
- Effective communication
- Proficient in Microsoft Office
- Collaborative teamwork
- Skilled in prioritizing tasks
- Stock management
- Attention to Detail
- Service excellence
- Food assembly skills
- Cash transaction processing
- Quality Assurance
- Nurturing customer partnerships
- Store Layout Optimization
- Calm and professional under pressure
- Food safety compliance
- Service Excellence
Certification
- WORKING WITH CHILDREN CHECK (WWCC) May 2023 — May 2028
- FIRST AID, CPR, MANUAL HANDLING CERTIFICATE
- CPAT (CHILD PROTECTION AWARENESS TRAINING) Jul 2025
- ASCIA anaphylaxis e-training for children's education and care Jul 2025
- CERTIFICATE OF FOOD HANDLER BASICS Jan 2024
- HAND HYGIENE CERTIFICATE Jul 2025
- INFECTION PREVENTION AND CONTROL TRAINING Jun 2025
- NDIS 4 ESSENTIAL MODULES FOR AGED CARE SETTINGS Jun 2025
- AUSMED CARE TRAINING PASSPORT Jul 2025 — Jul 2026
- PYTHON ESSENTIAL TRAINING May 2025
- BUSINESS ANALYSIS FOUNDATIONS Jul 2024
- BUSINESS ANALYSIS FOUNDATIONS: COMPETENCIES Oct 2024
- BUSINESS ANALYSIS: ESSENTIALS TOOLS AND TECHNIQUES Sep 2024
- PTE LANGUAGE TEST- OVERALL 90
- IELTS TEST (OVERALL 7.5 BAND) Jun 2025 — Jun 2027 City of Parramatta
Interests
Languages
Hindi
English
Timeline
TRAINEE EDUCATOR
Bright Star Montessori Preschool
09.2025 - 03.2026
SANDWICH ARTIST
Harvey's
05.2024 - 01.2025
CUSTOMER SERVICE ASSISTANT MANAGER (PART-TIME)
Woolworth
11.2023 - Current
OSHC COORDINATOR (CASUAL)
Complete Staff Solutions
05.2023 - 08.2026
HOUSEKEEPER, CLEANER AND RECEPTIONIST (PART TIME)
Blue Mountain Highway Motel
05.2023 - 12.2023
ACCOUNT EXECUTIVE
Ganpati Technical and Medical Education Trust
01.2021 - 04.2023
PRIMARY TEACHING
Southern Cross University
CERTIFICATE III - INDIVIDUAL SUPPORT (AGEING AND DISABILITY SERVICES)
Care Connect College
MBA - Business Analytics
Victoria University
BACHELOR OF COMMERCE - ACCOUNTING AND BUSINESS
Kurukshetra University