Summary
Overview
Work History
Education
Skills
Honors And Awards
Publications
Personal Information
Accomplishments
Timeline
Generic

Dr.Jitha Gopalakrishnan Nair

Fairy Meadow

Summary

Senior education professional with over 11 years of experience in leading organizational change initiatives, stakeholder engagement, and program transformation. Proven track record in designing and implementing change management strategies, developing communication frameworks, and driving measurable outcomes through systematic approaches to organizational improvement.

Overview

20
20
years of professional experience

Work History

Customer Solution Specialist

ProbeCX Australia
01.2025 - Current
  • Provided friendly and efficient support to customers through inbound and outbound phone calls, ensuring prompt issue resolution
  • Troubleshot customer inquiries, identified solutions, and maintained a respectful and professional rapport
  • Utilized customer relationship management (CRM) systems and other tools to efficiently manage customer interactions
  • Participated in team meetings, shared best practices, and contributed to continuous improvement initiatives to enhance service quality
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Escalated customer issues to management for appropriate action to be taken.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Implemented time-saving strategies to expedite resolution of customer concerns.

Assistant Professor and Deputy Dean - Research MBA

Albertian Institute of Management
06.2018 - 10.2024
  • Instructed postgraduate courses in Organizational Behaviour, Human Resource Management, Training and Development, Performance Management, Industrial Relations, Managing Interpersonal and Group Relationships, Compensation Management, Strategic Human Resource Management, Business Analytics and Project Management, Marketing Research, Integrated Marketing communications, Consumer Behaviour, Marketing Management, Digital Marketing, Business Analytics, and Managing Interpersonal and Group Processes, engaging an average of 60 students per semester
  • IQAC(Internal Quality Assurance Cell) Co-ordinator for 5 years
  • Developed comprehensive course materials and practical exercises, resulting in improved student engagement, and understanding
  • Designed and administered quizzes, exams, and assignments, achieving increased student performance and satisfaction scores
  • Revised course objectives, materials, instructional strategies, and assessment methods for Management courses to enhance learning outcomes
  • Coordinated grading processes and collaborated with the exams department to ensure efficient exam administration
  • Guided students through their project work, offering research support, brainstorming sessions, and constructive feedback, which led to many students achieving distinction in their projects
  • Enhanced the quality of student projects by providing training on research methodologies and statistical software packages
  • Designed and delivered training programs for community development
  • Analyzed engagement metrics and prepared detailed reports for leadership
  • Coordinated with multiple departments to ensure program success
  • Established a research agenda in the field of Management, contributing to publications in peer-reviewed journals
  • Fostered strong relationships with students through interactive class discussions and personalized academic advisement
  • Provided additional support to struggling students outside of class, consistently monitoring their progress and improving their academic performance
  • Mentored students on internship and employment opportunities, resulting in many mentees securing positions in top companies
  • Created a positive learning environment by incorporating diverse teaching methodologies, contributing to increased course enrolment and retention rates
  • Managed general administrative functions, monitored student progress, and advised on curriculum choices
  • Organized and participated in conferences and seminars to enhance the academic environment
  • Actively contributed to campus life, promoting a positive image of the college
  • Led institutional transformation initiatives implementing new teaching methodologies and digital learning platforms, affecting 60+ students and faculty members
  • Designed and executed comprehensive change management strategies for curriculum modernization, resulting in improved student engagement and satisfaction metrics
  • Coordinated with multiple departments, industry partners, and external stakeholders to ensure program success
  • Created and delivered targeted communications across various channels to diverse stakeholder groups
  • Built and maintained relationships with key stakeholders, leading to improved program outcomes

Research Scholar

School of Management Studies, Cochin University of Science and Commerce (CUSAT)
01.2012 - 12.2016
  • Conducted extensive literature surveys to establish a comprehensive understanding of the research field
  • Performed field surveys and sampling at various locations to collect data aligned with research objectives
  • Designed and administered questionnaire surveys, followed by detailed data analysis to support complex decision-making processes
  • Developed and implemented new engagement strategies, resulting in increased participation and improved outcomes
  • Coordinated with multiple stakeholders to organize community events and professional development programs
  • Built and maintained relationships with external partners, leading to successful placement outcomes
  • Documented and published research findings in reputable academic journals
  • Provided teaching assistance, including invigilation duties, and coordinated seminars and conferences to enhance academic discourse
  • Conducted comprehensive literature reviews to identify gaps in existing knowledge and inform future research directions.
  • Documented procedures and results with high degree of accuracy and precision.
  • Led workshops and seminars focused on effective research practices, promoting a culture of excellence within the scholarly community.
  • Developed lasting professional networks within the academic community, fostering future collaborations and knowledge exchange among researchers.

Assistant Professor, MBA

School of Communications and Management Studies (SCMS)
07.2008 - 01.2012
  • Created materials and exercises to illustrate application of course concepts.
  • Mentored students and communicated internship and employment opportunities.
  • Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
  • Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
  • Built strong rapport with students through class discussions and academic advisement.
  • Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
  • Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
  • Contributed to campus activities to promote positive university image.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Increased academic achievement by providing one-on-one mentoring and support to struggling students.
  • Enhanced student research skills by supervising independent studies projects both inside and outside the classroom setting.
  • Facilitated a supportive learning environment with clear expectations, constructive criticism, and open communication between students and faculty members.

Assistant Professor, MBA

Sree Narayana Gurukulam College of Engineering (SNGCE)
06.2005 - 10.2007
  • Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
  • Built strong rapport with students through class discussions and academic advisement.
  • Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
  • Elevated student satisfaction rates with accessible office hours, thorough explanations of complex topics, and consistent positive reinforcement.
  • Strengthened relationships with colleagues by participating in collaborative projects and research endeavors.
  • Promoted diversity and inclusion within the classroom through culturally responsive teaching practices and diverse reading materials.
  • Developed innovative curriculum for interdisciplinary courses, fostering a broader understanding of various subjects for students.

Education

PhD -

Cochin University of Science And Technology

MBA -

Jansons School Of Business

BCA -

CMS College of Science And Commerce

Skills

  • Proficient in SPSS
  • WARP PLS
  • AMOS
  • Jamovi
  • R Programming
  • Conducting literature reviews
  • Publishing in peer-reviewed journals
  • Delivering lectures
  • Training
  • Developing curricula
  • Using technology-based curricula
  • Online learning tools
  • Integrating educational technology
  • Creating course materials
  • Refining curricula
  • Thesis advisement
  • Guiding student research projects
  • Mentoring students
  • Analytical thinking
  • Problem-solving
  • Data analysis
  • Data interpretation
  • Leadership
  • Mentoring
  • Communication
  • Presentation
  • Academic administration
  • Coordinating examinations
  • Managing administrative functions
  • Providing feedback
  • Evaluating student performance
  • Organizing conferences
  • Decision-making
  • Strategic planning
  • Quality assurance
  • Adhering to industry standards
  • Maintaining high-quality outcomes

Goal setting and achievement

Honors And Awards

  • Best Lecturer Award, 09/15/23, Awarded Best lecturer Award at International conference on multidisciplinary research and development (ICMRD- 2023) & Awards 2023.
  • AICTE-UKIERI Technical Leadership Development Programme, 2022, Successfully participated in AICTE-UKIERI Leadership & Management Workshops.
  • Best Paper award, 2021, For the research paper titled 'Self-Directed Learning and Student Engagement: A Conceptual Review'.
  • Bharat Vidya Ratan Award, 2021, For outstanding contribution in the field of education.
  • Best Paper award, 2018, For the paper titled 'Moderating Role of Gender among the Emotional Labor Process of Professional College Teachers in Kerala'.
  • Convener, International Conference, 2021, Recent Trends in Management as a part of Albertian Knowledge Summit 2021.
  • Junior Research Fellowship/Senior Research Fellowship, 2010, Recognized by UGC for promising young scientists.

Publications

  • Exploring The Influence of Nudges in User Interface Design on Viewer Engagement and Satisfaction, Johny, N., Nair, J. G., Fernandez, G., George, I., & Benedict, J., Library Progress International, 44, 3, 11567–11579, 2024, Scopus listed
  • Mindful Thinking, Self-Efficacy Enhances Academic Success Among Postgraduate Students., Lal, A., Nair, J. G., Jos Fernandez, G., Latheef, L., Xavier, S., & Varghese, J., Library Progress International, 44, 2, n.d., Scopus listed
  • Review of Energy Efficiency Policies in India: With Reference to Indian Refining Industry, Fernandez, G. J Dwivedi, P, Nair, J. G Johny, N., M., S.K., Rabindra Bharati University Journal of Economics, XXVIII, 13, 2024, UGC Care List

Personal Information

Title: Academician

Accomplishments

  • Achieved accreditation through effectively helping with IQAC
  • Supervised team of seven staff members.
  • Achieved thesis quality of students by introducing SPSS for data analysis.
  • Documented and resolved compliance issues which led to results.

Timeline

Customer Solution Specialist

ProbeCX Australia
01.2025 - Current

Assistant Professor and Deputy Dean - Research MBA

Albertian Institute of Management
06.2018 - 10.2024

Research Scholar

School of Management Studies, Cochin University of Science and Commerce (CUSAT)
01.2012 - 12.2016

Assistant Professor, MBA

School of Communications and Management Studies (SCMS)
07.2008 - 01.2012

Assistant Professor, MBA

Sree Narayana Gurukulam College of Engineering (SNGCE)
06.2005 - 10.2007

PhD -

Cochin University of Science And Technology

MBA -

Jansons School Of Business

BCA -

CMS College of Science And Commerce

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Dr.Jitha Gopalakrishnan Nair