Dron Sahi
Grovedale,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Marketing Intern
TSA
05.2022 - 12.2022
- Contributed to mock-ups, email campaigns, and social media content.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Collaborated with team members to help expand marketing channels.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
Tutor
Cluey Learning
01.2022 - 10.2022
- Motivated students with accurate feedback and positive reinforcement.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Responded to email and telephone requests to provide students with specific information.
- Enabled underachieving students to reach target attainment levels by providing individiualized coaching and activities.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Managed over 10-15 Students per day.
Salesman
Furnitures
03.2019 - 09.2021
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented sales strategies to increase profits.
Receptionist
The Leela Ambience Gurugram Hotel & Residences
10.2020 - 08.2021
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Customer Service Representative
Idea Communication
04.2020 - 04.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Civil Engineering
Deakin University
Geelong, VIC03.2025
Skills
- Creating Collateral
- Performance Updates
- Graphic Design
- Business Management Principles
- Cash Register Systems
- Fundraising Campaigns
- Client Development and Retention
- Client Contact
Timeline
Marketing Intern
TSA
05.2022 - 12.2022
Tutor
Cluey Learning
01.2022 - 10.2022
Receptionist
The Leela Ambience Gurugram Hotel & Residences
10.2020 - 08.2021
Customer Service Representative
Idea Communication
04.2020 - 04.2021
Salesman
Furnitures
03.2019 - 09.2021
Bachelor of Science - Civil Engineering
Deakin University
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