Drona Karki
Adelaide,South Australia
Summary
Dynamic professional with a proven track record across various industries. Excelled as a Laborer at Toll People, optimizing warehouse operations for efficient order fulfillment. Delivered top-quality service and prioritized safety as a Customer Service Representative at DATACOM. Demonstrated exceptional sales acumen as a Sales Representative at Driving Force Promotions. Thrived in fast-paced environments, mastering customer service and delivery operations at Domino's.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LABORER
TOLL PEOPLE
07.2023 - Current
- Recruited as a dynamic laborer with the adaptability to excel across multiple work sites, thriving in diverse and ever-changing environments.
- Proficient in warehouse operations, particularly in the area of picking, optimizing efficiency and accuracy in fulfilling orders.
CUSTOMER SERVICE REPRESENTATIVE
DATACOM
Modbury, SA, South Australia
03.2022 - 02.2023
- Handled telephone inquiries and complaints in strict adherence to standard operating procedures, ensuring consistent delivery of top-quality service with a 100% accuracy rate.
- Remained open to feedback from supervisor and peers to build and improve skills set
- Handled customer complaints and inquiries in a courteous and efficient manner
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
SALES REPRESENTATIVE
DRIVING FORCE PROMOTIONS
01.2022 - 02.2022
- Spearheaded fundraising initiatives by engaging with individuals at shopping centers, effectively converting them into dedicated donors.
- Demonstrated exceptional sales acumen, securing three consecutive sales within the first week and achieving a commendable total of 14 sales by the end of my tenure.
- Rapidly gained trust and recognition, resulting in the delegation of leadership responsibilities, including site setup and closure.
- Acquired invaluable skills including enhanced self-confidence, a resilient and positive approach, self-motivation, the ability to inspire others, refined conversational abilities, and adept sales techniques within this role.
CUSTOMER SERVICE REPRESENTATIVE/DELIVERY DRIVER
DOMINO'S
10.2020 - 01.2022
- Thrived in the demanding environment of Domino's, mastering essential skills including impeccable personal hygiene, professional presentation, adept handling of customer complaints, and delivering exceptional customer service.
- Excelled in collaborative teamwork, showcasing the ability to seamlessly cooperate with team members while consistently maintaining efficiency, especially under pressure.
- Cultivated transferable workforce skills at Domino's, honing qualities crucial for diverse work environments, thus leveraging my adaptability and proficiency in various settings.
- Seized opportunities for personal and team growth, actively engaging in learning, teaching, and evolving within the crew, contributing positively to the overall team dynamics.
Education
HIGH SCHOOL DIPLOMA -
PRESCOTT COLLEGE - SA
12.2021
Skills
- Attention to Detail
- Warehouse Operations (Picking, Efficiency, Accuracy)
- Adaptability
- Customer Service
- Safety Awareness
- Sales Acumen
- Teamwork
- Self-Motivation
- Communication Skills
Certification
- SIR30216 Certificate III in Retail
- HLTAID003 Provide First Aid
Languages
Nepali, Native
References
- Trent Rose, Team Leader, (042) 238-1252, trent.rose@connect.datacom.com.au
- Russell Kember, Team Leader, (040) 699-3122, russellkember@gmail.com
Timeline
LABORER
TOLL PEOPLE
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
DATACOM
03.2022 - 02.2023
SALES REPRESENTATIVE
DRIVING FORCE PROMOTIONS
01.2022 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE/DELIVERY DRIVER
DOMINO'S
10.2020 - 01.2022
HIGH SCHOOL DIPLOMA -
PRESCOTT COLLEGE - SA
Similar Profiles
NUR ANIQ TASNIM BIN NOOR HASANINUR ANIQ TASNIM BIN NOOR HASANI
Pick Packer at Toll PeoplePick Packer at Toll People
Rajesh SahniRajesh Sahni
Warehouse Worker at Toll PeopleWarehouse Worker at Toll People
Johnny Tan-Phu HuynhJohnny Tan-Phu Huynh
General Laborer at Toll PeopleGeneral Laborer at Toll People