Dr. Payal Grover
Craigieburn,Australia
Summary
A graduate with graduate degree of dentistry and Diploma In Hospitality, Seeking Job in customer service to employ my knowledge and experience with the intention securing a professional career with the opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Overview
2025
2025
years of professional experience
Work History
Medical Education Consultant in India
- Consult with clients
- Attend phone calls
- Assist Educational consultant
- Find suitable education provider for the students
Customer Service Representative
Touch Of Asia Pacific
01.2022 - 01.2025
- Manage POS system
- Provide customer service and answer customers’ queries
- Handle cash transaction
- Clean the working area
- Supportive with colleagues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Creating peaceful and entertaining environment at workplace
- Giving training to new staff, 3 years experience in Customer Service
Dentist
Muskan Dental Care
12.2017 - 12.2021
- Work as a Dentist for 4 years
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits
Education
Diploma Of Hospitality Management -
03.2025
Bachelor of Dental Surgery -
JCD Dental college
12.2017
Skills
- Microsoft Word
- Problem Solving
- Written Communication
- Verbal Communication
- Customer Service
Key Skills Summary
- Frequent user of Microsoft Word
- Can grasp new ideas and concepts, develop innovative and creative solutions to problems
- Excellent written and verbal communication skills
- Perfect in English, Hindi and Punjabi language
- Can communicate with clients and give perfect customer service
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Touch Of Asia Pacific
01.2022 - 01.2025
Dentist
Muskan Dental Care
12.2017 - 12.2021
Diploma Of Hospitality Management -
Bachelor of Dental Surgery -
JCD Dental college
Medical Education Consultant in India
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