Dr Snehal Pillai
Melbourne,VIC
Summary
Healthcare Business Professional with over 10 years of Healthcare experience and over 6 years of Pre Sales and Business Consulting experience in the field of Hospital Management Softwares which involved considerable experience in handling Client Requirements and providing solutions pertaining to Software functions.Has explored Pre Sales and Business Analysis in the field of Healthcare Information Technology while working on two Hospital Management software Products.Had been instrumental in creating and delivering compelling IT solutions to convert complex hospital operations into simpler robust processes through HMS solution(SaaS Product).
Prior experince also involves handling and managing multiple projects involving HMS implementation and training the end users along with focusing on change management process.
Past work profile also involves considerable experience in handling Health Insurance with experience in Indian Insurance Process.
Overview
5
5
years of professional experience
Work History
Business Analyst
Insta Health Solutions
Bangalore, Karnataka
02.2015 - 12.2016
Senior Pre Sales Consultant
Practo Technologies
Bangalore, Karnataka
01.2016 - 12.2019
- Managed detailed Product Demonstrations of SaaS product(Insta HMS) to prospective Clients while working closely with Sales Team-Remote as well as in-person product demonstrations.
- Was involved in study of set of specifications provided by the prospective Client that describe the sought-after solution, and evaluation criteria for selection of HIMS vendor (Request for Proposal)
- Was involved in documentation and preparation of FRS- Functional Requirement Specification which is a more technical response to a matching requirements document, e.g. the Product Requirement Document "PRD".
- Was involved in understanding Client's Business requirement with ability to understand Client's/Prospect's business needs and translate to functional and technical design by liaising with Product development team.
- Worked with clients to identify potential changes with the parameters of product.
- Was involved in requirement gathering,analysis and documentation of Client/Prospects' work processes.
Senior Manager Pre Sales
Napier Healthcare
Bangalore, Karnataka
02.2019 - 12.2019
- Worked on two major Products-Hospital Management Software (SaaS model) and Patient Portal as part of my stint with Napier Healthcare for India's SMB Market.
- Customer Facing role which required meeting stakeholders from Hospitals and Healthcare Organisations on a regular basis.
- Worked closely with Sales Team in demonstrating Hospital Management Software and Patient Portal to the Prospects
- Managed detailed Product Demonstrations to different level of stakeholders in Hospitals and Healthcare Organisations
- Consulted and advised Hospitals and Healthcare Organisations on choosing the right Product from the range of Software Products available with Napier Healthcare
- Worked closely with the Prospects in understanding their expectations from a Hospital Management Software and converting same into Business process document that is shared with product Management team to build a relevant solution
- Worked with cross multi-disciplinary and functional teams across the business including clinical domain experts and customers,to ensure that complex client business needs are met by introducing simpler robust process in the Software Product.
- Worked closely with product Development and Business Analysis teams in translating Customer/Prospects' requirements into viable possible solution
- Evaluated newly designed features in product through Testing methods,different test scenarios,etc and came up with appropriate changes/improvements in Product.
- Analyse and document client's business requirements and processes and communicate these requirements to Business Analysis and Product Development teams
- This Role also involved Requirement gathering and detailed understanding of Prospects' Business Requirements and providing a suitable solution/workaround for same.
- Worked closely with The Software Implementation Team to ensure the solutions provided during Pre Sales phase are Implemented and delivered as promised.
- Met with and discussed project requirements with customers to ascertain type of software system to effectively meet needs and requirements.
- Worked closely with Marketing Team in revamping Napier Healthcare's website for Indian Sub continent to help getting more number of qualified leads for the Sales team to work on.
- Worked on chalking down guidelines for Project implementation Plan that can be referred by Services Team while Implementing HMS in SMB market
Education
BAMS - Bachelor of Ayurvedic Medicine And Surgery
Maharashtra University Of Health Sciences
India02.2008
Post Graduate Diploma in Hospital Management - Hospital Management
Institute Of Health Management And Research
Bangalore02.2015
Skills
- Pre Sales Consulting
- Functional Consulting (Healthcare Information technology)
- Healthcare Business Analysis
- Hospital Operations
- Healthcare Information Technology
- Healthcare SaaS Products
Timeline
Senior Manager Pre Sales
Napier Healthcare
02.2019 - 12.2019
Senior Pre Sales Consultant
Practo Technologies
01.2016 - 12.2019
Business Analyst
Insta Health Solutions
02.2015 - 12.2016
BAMS - Bachelor of Ayurvedic Medicine And Surgery
Maharashtra University Of Health Sciences
Post Graduate Diploma in Hospital Management - Hospital Management
Institute Of Health Management And Research
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