Dru Crouch

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adapted quickly to new situations, showcasing ability to learn efficiently.
• Worked collaboratively in team environments while also excelling independently.
• Communicated effectively through both verbal and written channels.
• Utilized critical thinking to analyze problems and devise effective solutions.
• Maintained a strong sense of personal responsibility and professionalism.
• Managed time efficiently to meet all deadlines consistently.
• Exhibited respect and friendliness, fostering positive working relationships.

• Resolved customer inquiries rapidly, enhancing overall satisfaction through effective solutions.
• Managed substantial daily call volume while exhibiting professionalism under pressure.
• Facilitated clear communication between customers and internal teams for prompt issue resolution.
• Utilized strong product knowledge to assist customers with accurate details and recommendations.
• Processed payments, maintained account balances, and communicated future payment plans to clients.
• Engaged positively with a large volume of customers, focusing on their needs and satisfaction.
• Adapted strategies to meet diverse customer expectations effectively.
• Documented call notes, suggestions, and questions through meticulous data entry practices.

• Ensured confidentiality of sensitive information, safeguarding company documents and employee records.
• Addressed client inquiries promptly via phone and email, providing exceptional customer support.
• Reconciled accounts payable and receivable transactions regularly to maintain accurate financial records.
• Implemented efficient filing systems to streamline office operations and enhance organization.
• Coordinated meetings and events, ensuring timely execution for all involved parties.
• Delegated tasks effectively to boost team productivity and manage daily workflows efficiently.
• Authored detailed policy manuals outlining procedures, fostering a structured workplace environment.
• Facilitated recruitment efforts by conducting interviews and onboarding processes for new hires.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Aided colleagues, managers, and customers through regular communication and assistance.

• Provide administrative support to the Head of Internal Audit and Internal Audit team

• Maintain internal risk management profiles

• Prepare professional documentation and reports

• Liaise with Board of Directors, internal and external stakeholders

• Undertake onsite inductions

• Coordinate senior management schedules

• Operate corporate systems

• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Proofread and edited documents for accuracy and grammar.

• Facilitated efficient patient flow by coordinating appointments, check-ins, and insurance verifications.
• Managed front desk tasks, including registration and processing of patients.
• Ensured accurate medical record keeping and timely communication with healthcare providers.
• Maintained cleanliness of clinic through routine housekeeping and proper disposal of hazardous materials.
• Supported clinicians with diagnostic testing preparation and treatment administration.
• Reduced wait times through swift completion of administrative tasks such as billing and data entry.
• Promoted patient health education by distributing relevant materials and addressing preventive care inquiries.
• Demonstrated adaptability in managing multiple responsibilities while ensuring high-quality results.

• Ensured strict confidentiality of all client information, supporting professional ethics.
• Streamlined communication processes between clients and attorneys for timely responses.
• Arranged delivery of legal correspondence to clients, witnesses, and court officials.
• Developed efficient electronic filing system for critical document accessibility.
• Coordinated multiple high-priority tasks while maintaining accuracy and meeting deadlines.
• Prepared legal documents, including correspondence and invoices for attorney billing.
• Conducted thorough proofreading to reduce errors in legal documents.
• Trained new staff on best practices, fostering teamwork within the firm.

• Cultivated positive relationships with clients by delivering professional service upon arrival.
• Effectively confirmed appointments and maintained accurate client records throughout interactions.
• Managed incoming phone inquiries, directing calls to relevant departments promptly.
• Ensured a tidy reception area that projected professionalism to all visitors.
• Addressed customer complaints efficiently, significantly improving satisfaction levels.
• Maintained precise cash transaction records alongside sales documentation accuracy.
• Optimized front desk functions by coordinating phone calls, emails, and visitor interactions seamlessly.
• Provided administrative support through data entry, correspondence handling, and inventory management.