Drury Forbes
Summary
Sales & Customer Service:
A bit about me, I enjoy all sports, I am a passionate team player, and I find team success very rewarding and thrive in this environment. I am also capable working individually, although I do enjoy interaction with people. Communication, Attention to Detail, Reliability, Accountability & Professionalism are attributes important to me on a daily basis. Courtesy and respect also goes a long way, as does the ability to listen and gather information in order to provide solutions efficiently and effectively. I consider myself an elite communicator, and most of my roles are sales, account management, and customer service orientated. For over 10 years, I was able to build a successful sales career, working in sales environments, and I'm certainly no stranger to KPI's and working under pressure. Since my last full-time role, I established a charity boxing program, which was a business of mine I've recently sold. I am now ready to embark on my next challenge, a full-time or part-time role where I can contribute to a successful team environment.
Presenting & Commentating:
With over ten years’ experience as a sports commentator and television presenter, my media career commenced shortly after injury ended what was a promising sporting career. I was able to re-focus my attentions on my passion for sports via the media, and had my first taste for journalism with a number of local news publications at an early age, a stint that ignited my ambitions for a career in media. I've enjoyed success covering a range of sporting events, having shown versatility throughout my presenting career. Possessing a razor-sharp memory, I regularly present to camera without an auto-cue, and am renowned for my pronunciation of player names and recollection of statistics as-well as historical events.
I'm also a capable writer, who prepares my own play-ons, interview questions, in addition to related news articles across various print media sources.
Highlights include:
- NRL Play by Play QLD Caller – SEN Radio (current)
- State of Origin Play by Play Caller – SEN Radio (current)
- ·TV Host & Play by Play Caller - Ch 9, Hostplus Cup (QLD Cup) Grand Final & Finals Series
- Play by play caller Hostplus Cup (QLD Cup) every weekend for both QRL & SEN Radio (current)
- Women's Rugby League World Cup 2017, Play by Play caller (7mate Free To Air)
- A-League Play by Play caller – SEN Radio
- Hostplus Cup (QLD Cup) Show & Various Weekly Segments – SEN Radio
Overview
22
22
years of professional experience
Work History
Customer Support Representative
Gorilla Rush
04.2023 - 03.2024
- Connected with customers to address questions and resolve issues through phone and email.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Redundancy ended employment due to external, business related circumstances.
Business Owner
Fight For A Cause - Charity Boxing Program
10.2020 - 10.2022
- From start to finish, developed a 10 Week Charity Boxing Program for everyday people that encouraged healthy living and created community engagement whilst raising much needed funds for charities in need
- Recruiting participants and organising numbers
- Organising events for up to 1,000 people
- Liaising with suppliers and maintaining the relationship
- Managing booking systems, ticketing & automation, running a business efficiently and applying best practices
- Over $350k+ raised for Mental Health, DV & Animal related causes
Permanent Recruitment Consultant
One Key Resources
02.2019 - 07.2020
- Responsible for developing the Perm arm of the business, acquiring new clients and growing the business
- Managed and nurtured relationships with both Clients and candidates within the mining sector, recruiting across QLD, NSW & VIC, as-well as outside my territory when required including WA & NZ across a range of different commodities
- Conducted interviews, reference checks and candidate screening
- Acquired new business such as ASX publicly listed companies Emeco Group & Oceana Gold
- Implemented new processes, and improved the work ethic of fellow colleagues
- Booked new business meetings, cold calls, prospecting & lead generation
- Billed close to $100k in revenue for One Key over the first 12 months starting from $0 with no existing Perm client base
- Promoted positive messaging externally, One Key's new capabilities & suite of services, as One key is traditionally a Labour Hire business
- Adopted a consultative approach, client relations built on trust, accountability & business outcomes
- Redundancy ended employment due to COVID-19 related circumstances
Business Development Manager
goa Billboards
06.2017 - 01.2019
- Started from scratch and achieved over $500k in new business in the first 12 months
- Consistently a top sales performer at goa's “Shift” events involving face to face on the spot sales
- Sold directly in a highly competitive advertising market
- Worked with reps and customers in other states Australia-wide
- Prepared proposals and frequent client presentations to large audiences
- Formed successful relationships with clients such as Brisbane Markets, Secure Parking, Oxmar Properties, Brisbane Lions & Logan City Council.
Enterprise Client Development Manager
West Unified Communications (formerly InterCall)
04.2015 - 06.2017
- Managed day-to-day and grew Global Enterprise accounts, selling into C-Level Executive management across different regions at an Enterprise level
- Responsible for $2.8m revenue annually
- Sold direct and through partners a vast range of products
- Worked with reps and customers in other regions
- Led new implementations and major global migrations
- Account base consisted of major global financial institutions as-well as pharmaceuticals and property management/construction companies
- Conducted frequent client presentations to large audiences and network events.
Senior Account Manager
Redback Conferencing
06.2013 - 03.2015
- Managed and grew Redback's largest accounts comprising of the Banking Sector, Insurance, Legal, Unions & Mining
- Responsible for maintaining existing relationships and nurturing customer while also looking for growth opportunities
- Averaged over 100% to target for the entire 2014 calendar year
- Sold over the phone and face-to-face
- Presented proposals for tele, web, and video conferencing products
- Provided mentoring for younger sales staff.
Account Executive
Dun and Bradstreet
07.2008 - 03.2012
- Promoted to lead D&B's Trade Program in NSW, ACT, and QLD
- Managed over 200 accounts and drove up to 40 new business meetings every month
- Generated over $500,000 revenue in 18 months within Dun and Bradstreet's Business Marketing division
- Presented to clients, produced reports and presentations, and provided product training
- Cold called for new business.
Instructor
Barmax
02.2002 - 10.2005
- Presented a full-day hospitality course for bar staff/students
- Managed an audience of up to 40 people, educating and entertaining for over six hours per lesson.
- Oversaw curriculum development and implementation in alignment with best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Promoted classroom safety, collaboration, and best practices.
Education
Advanced Diploma, Marketing - Marketing/Business
TAFE NSW
Sydney, NSW11.2003
Higher School Certificate -
Dover Heights High School
Sydney11.2001
Skills
- Teamwork and Collaboration
- Problem-Solving
- Active Listening
- Customer Service
- Professional
- New Business/Lead Generation
- Account Management
- Prioritization of Tasks
- Outcome Driven
- Attention to Detail
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Support Representative
Gorilla Rush
04.2023 - 03.2024
Business Owner
Fight For A Cause - Charity Boxing Program
10.2020 - 10.2022
Permanent Recruitment Consultant
One Key Resources
02.2019 - 07.2020
Business Development Manager
goa Billboards
06.2017 - 01.2019
Enterprise Client Development Manager
West Unified Communications (formerly InterCall)
04.2015 - 06.2017
Senior Account Manager
Redback Conferencing
06.2013 - 03.2015
Account Executive
Dun and Bradstreet
07.2008 - 03.2012
Instructor
Barmax
02.2002 - 10.2005
Advanced Diploma, Marketing - Marketing/Business
TAFE NSW
Higher School Certificate -
Dover Heights High School
Similar Profiles
Fau PakileataFau Pakileata
Class 4 Truck Driver at Green GorillaClass 4 Truck Driver at Green Gorilla
Terrance DesjardinsTerrance Desjardins
Hydraulic Technician at Gorilla HammersHydraulic Technician at Gorilla Hammers
Efren CarmonaEfren Carmona
Wheel Repair and Powder Coating at Gorilla CoatingsWheel Repair and Powder Coating at Gorilla Coatings