Damandeep Singh
Adelaide,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Banking Advisor
Commonwealth Bank
06.2023 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Improved branch sales performance by cross-selling various banking products and services.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
2IC
Telstra
12.2022 - 06.2023
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Approved regular payroll submissions for employees.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Customer Service Representative
Telstra
03.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Shift Supervisor
Woolworths Group
02.2020 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Accountant Intern
RAS Accounting
04.2019 - 11.2019
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Quickly and accurately processed payments, credits and other transactions using company software applications.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
Education
Bachelor of Commerce -
Torrens University Australia
Adelaide, SA11.2021
Diploma - Business Management
La Trobe University
Melbourne, VIC04.2019
Skills
- Banking regulations knowledge
- Customer Service
- Financial Literacy
- Goal-oriented mindset
- Client Confidentiality
- Financial product knowledge
- Banking Software Familiarity
- Team Leadership
- Sales and Marketing
REFERENCES
Development Manager (Comm Bank) - Rupi - 0416762026
Manager (Telstra) - Jay- 0404732940
Store Manager (Woolworths) - Andy - 0451046913
Timeline
Customer Banking Advisor
Commonwealth Bank
06.2023 - Current
2IC
Telstra
12.2022 - 06.2023
Customer Service Representative
Telstra
03.2021 - 11.2022
Shift Supervisor
Woolworths Group
02.2020 - 03.2021
Accountant Intern
RAS Accounting
04.2019 - 11.2019
Bachelor of Commerce -
Torrens University Australia
Diploma - Business Management
La Trobe University
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