Duane Clark
Albion Park,New South Wales
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
20
20
years of professional experience
Work History
Area Manager
Sydney Tools
Roselands, New South Wales
01.2011 - Current
- Promoted positive customer service experiences by promptly resolving conflicts.
- Monitored and evaluated district performance to ensure goals were met.
- Oversaw regional and local sales managers and staff.
- Mentored team members by demonstrating best practices for sales and customer service.
- Boosted team morale and overall revenue by creating sales contests.
- Provided guidance on the implementation of new policies and procedures in stores.
- Supported sales team members to drive growth and development.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Supervised employees, ensuring optimal productivity.
- Identified and developed top talent to promote performance-oriented culture.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved conflicts between employees or customers in a professional manner.
- Managed inventory and supplies to ensure materials were available when needed.
Sign Manufacturer and Installation
Signdraft
Taren Point
03.2005 - 01.2010
- Hand-assembled needed parts with bolts and screws.
- Set up and operated production machinery according to specific standards and protocols of company.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Trained new employees on proper use of machines, safety procedures, and job requirements.
- Implemented cost-effective solutions to reduce waste while maintaining high production standards.
- Monitored inventory levels of raw materials and ordered additional stock when needed.
- Used hand trucks and forklifts to unload, load and transport items.
- Ensured compliance with applicable regulations related to health, safety, or environmental standards.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
Education
Media and Communication - Diploma of Media And Communication
Southern Cross University
NSW12-2010
Skills
- Performance-Driven Sales Management
- Customer Engagement
- Stock Management
- Workforce Development
- Operational Effectiveness
- Competitive Research
Affiliations
- I enjoy being outdoors
- Fishing
- Camping
- Exercise and walking
- NRL
Accomplishments
- Awarded best retail store for turnover in NSW for Stanley Black & Decker
Timeline
Area Manager
Sydney Tools
01.2011 - Current
Sign Manufacturer and Installation
Signdraft
03.2005 - 01.2010
Media and Communication - Diploma of Media And Communication
Southern Cross University
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