An avid sports fan and father of 2 which means being involved in coaching my sons U12's Soccer and Futsal teams and now also involved with the Yoogali SC Seniors as a member of the Exucitive Commitee
Duane Eade
Griffith
Summary
Diligent Sales Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager
White International
04.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed 100 Account customers which included store and site visits, phone calls, quotes, warranty issues etc
NSW Irrigation Sales Manager
Iplex Pipelines
10.2015 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed a client base of roughly $25 Million dollars annually
Retail Manager & Procurement
Riverina Water Engineering
10.2010 - 10.2015
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Grew Retail Sales Year on Year
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Diploma - Business Management
TAFE NSW
NSW12-2012
HSC -
Griffith High School
Griffith, NSW12-2000
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
Interests
Timeline
Account Manager
White International
04.2021 - Current
NSW Irrigation Sales Manager
Iplex Pipelines
10.2015 - 04.2021
Retail Manager & Procurement
Riverina Water Engineering
10.2010 - 10.2015
Diploma - Business Management
TAFE NSW
HSC -
Griffith High School
Similar Profiles
Deborah Prus-LoughlinDeborah Prus-Loughlin
Water Treatment Division Manager/Water Treatment Technical Manager - Australasia at White InternationalWater Treatment Division Manager/Water Treatment Technical Manager - Australasia at White International
Omar JamalOmar Jamal
Real estate consultant at Ray White InternationalReal estate consultant at Ray White International
Bikash SubediBikash Subedi
Senior Tech/Support Engineer at White Hawk Security/ Bahrain International Airport /Amazon Data CenterSenior Tech/Support Engineer at White Hawk Security/ Bahrain International Airport /Amazon Data Center