Duane Fallon
Ashburton,VIC
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Driver
UBER
01.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
PC Technician
PC FASTFIX
01.2013 - 01.2017
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, pc's, laptops, macs and monitors.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Researched and identified solutions to technical problems.
Stage Rigger
SHOWTECH AUSTRALIA
01.2010 - 12.2013
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
- Worked at heights and in confined spaces without difficulty.
- Rigged cables and pipes in configurations to support loads and maintain crew safety.
- Rigged for heavy lifts according to blueprint requirements.
- Secured safety equipment and always used gear according to requirements.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Communicated with equipment operators to accomplish smooth and efficient transports.
- Prepared and erected steel, torque and bolt-up connections.
- Assembled and installed rigging and lifting equipment to support lifting operations.
- Mobilized and tore down rigs according to safety regulations.
- Operated cranes, hoists and winches to lift, position and place heavy objects.
- Anchored pieces to fixed structures with bolts and clamps.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Stage Hand
GIGPOWER PTY
12.2007 - 03.2010
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Assisted in all technical Stage, Audio, Lighting, Video and practical effect setup for Live Concerts and packed down all equipment at close of each show.
- Worked with team of 5-100 to put all Audio, Lights, Video and set pieces in place and supervised prop movements at correct times during performances.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
Retail Assistant
RIP CURL
01.2007 - 12.2010
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Stage Crew Member
SHOW SUPPORT PTY LTD
03.2007 - 03.2010
- Supported live events with well-controlled lights, sound and video streaming.
- Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
- Managed compression, digitization and storage of audio and video data.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Email Support Representative
MELBOURNE.NET
02.2002 - 04.2009
- Kept accurate records of customer support interactions using defined methods and tools.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Researched and identified solutions to technical problems.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Record of School Achievement (Year 11) -
St Kevins College
Skills
- Customer Service
- Computer Technician
- Software Installation/Removal
- All OS's Windows, Linux and MacOS
- Repair/Build Laptop or PC's
- Hardware Installation
- IT Repair/ Service/ Checkup
- Commercial Driving
- Peripheral Repair
- Help Desk Operations
- Application Installations
- Technical Support
- Desktop Technical Support
- Peripheral Maintenance
- AV Equipment Management
- Data Retention
- Network Maintenance
- Software Reinstallation
- Equipment Configuration
- Attention to Detail
- Problem Diagnostics
- Parts Replacement
- Memory Installation
- Flexible Schedule
- System Upgrades
- Troubleshooting Techniques
- Hardware and Software Configuration
- Data Analysis
- Parts Inventory Maintenance
- Computer Networking
- Security Patches
- Laptop Servicing
- Operating System Configuration
- Machine Assembly
- Linux Operating System
- Testing and Evaluation
Certification
Drivers Licence, Vicroads, 11/01/34
Languages
English
Timeline
Driver
UBER
01.2022 - Current
PC Technician
PC FASTFIX
01.2013 - 01.2017
Stage Rigger
SHOWTECH AUSTRALIA
01.2010 - 12.2013
Stage Hand
GIGPOWER PTY
12.2007 - 03.2010
Stage Crew Member
SHOW SUPPORT PTY LTD
03.2007 - 03.2010
Retail Assistant
RIP CURL
01.2007 - 12.2010
Email Support Representative
MELBOURNE.NET
02.2002 - 04.2009
Record of School Achievement (Year 11) -
St Kevins College
Similar Profiles
Kenya L. LevelKenya L. Level
Uber Driver at UberUber Driver at Uber
Sonya R. HartSonya R. Hart
Medical Driver (Supplemental Part Time) at UberMedical Driver (Supplemental Part Time) at Uber
Melvis BeaumontMelvis Beaumont
Rideshare Driver at UberRideshare Driver at Uber