Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Judith McCurdy

North Mackay,QLD

Summary

Dynamic and dedicated professional with a proven track record in administrative support and customer service seeking the Emergency Department Administration Officer position at Mackay Base Hospital. Eager to utilise strong organisational skills and knowledge of hospital-based computer systems to contribute to the efficient operation of the department and ensure optimal patient care.

Overview

21
21
years of professional experience

Work History

Volunteer Worker

Lifeline
03.2024 - Current
  • Worked fast to complete tasks and meet daily deadlines


  • Followed instructions and procedures to complete assigned tasks


  • Maintained work areas by cleaning and straightening for maximum productivity and safety

Emergency Department Administration Officer

Queensland Health
08.2003 - 12.2022
  • Provided highly responsive administrative support and services at the Emergency Department Reception, directing presenting patients, family members, and visitors to appropriate treatment or assistance


  • Conducted patient interviews to verify information and financial details, completing the Patient Election Form (PEF) process and educating patients on private or public election for admission, including identifying and assisting ineligible patients


  • Responded to general reception inquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information in a professional and timely manner


  • Assisted medical and nursing staff with the preparation and completion of administrative duties, prioritising workload effectively and performing duties responsibly in the absence of supervision


  • Completed manual and computerised procedures for registration, admissions, discharge, transfer, appointments scheduling, and chart tracking, ensuring accurate recording of data in the designated information system (e.g: HBCIS)


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance


  • Consulted with patients to obtain correct details for completion of admissions and recorded information accurately into the hospital information systems


  • Assisted with patient admission, transfers, and discharges through timely coordination of all required paperwork, transport, and updating of hospital information systems


  • Developed strong working relationships with colleagues, contributing to a positive work environment.

Education

High School Year 11 -

Macleod Technical School
Melbourne, VIC

Skills

  • Proficient in Hospital Based Computer Systems (HBCIS), EDIS, IEMR, LMS, CARPS
  • Adept knowledge of Microsoft Office suite, including electronic communication (Outlook)
  • Strong organisational skills and ability to prioritise tasks effectively
  • Excellent communication skills, both written and verbal
  • Ability to work well in a fast-paced environment and respond effectively in emergency situations
  • Demonstrated ability to work collaboratively as part of a multidisciplinary team

References

DR Tanya Bohlmann - Emergency Department Consultant SCUH/Nambour General Hospital

0422 482 729


DR Logan Stuckey - Emergency Department Consultant SCUH/Nambour General Hospital

0416 341 006


Jag Surapaneni - Administration Coordinator SCUH

0436 647 406


Loretta Robbins - Bed Manager SCUH/CNC Emergency Department

0414 766 970


Judy Simonsen - Lifeline Manager North Mackay

0407 480 866

Timeline

Volunteer Worker

Lifeline
03.2024 - Current

Emergency Department Administration Officer

Queensland Health
08.2003 - 12.2022

High School Year 11 -

Macleod Technical School

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Judith McCurdy