Duane Ratima
Merredin,WA
Summary
Proven achiever with a strong background in agriculture and sales, notably at Elders Rural Services. Excelled in enhancing customer satisfaction and sales through effective relationship-building and personalized service. Skilled in machinery operation and known for dependability, I consistently exceeded performance targets by leveraging hard and soft skills for organizational growth.
Overview
8
8
years of professional experience
Work History
Farm Hand
AJ & SK Buegge
Bruce Rock, WA
11.2023 - 05.2024
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
Branch Manager
Elders Rural Services
Bruce Rock, WA
04.2020 - 04.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Salesperson
Elders Rural Services
Merredin
11.2016 - 04.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Skills
- Heavy Lifting
- Dependable and Hardworking
- Machinery Operation
- Tractor Operation
- Farm Equipment Maintenance
- Farm equipment operation
Timeline
Farm Hand
AJ & SK Buegge
11.2023 - 05.2024
Branch Manager
Elders Rural Services
04.2020 - 04.2022
Salesperson
Elders Rural Services
11.2016 - 04.2020