Duane Trindall
Nowra,NSW
Summary
Professional with more than 3 years in the customer service sector. I am highly motivated to secure a challenging position in the government sector to expand my learning, knowledge, and skills so I can build a secure, long-term career.
Overview
9
9
years of professional experience
Work History
Digital Service Representative
Service NSW
Nowra
07.2023 - Current
- Resolved customer concerns with friendly and knowledgeable service.
- Assisting and educating customers to use online technology
- Digital drives transactions
- Assisting customers in accessing government services and transactions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Officer (Disability & Carers)
Services Australia (Centrelink)
Dapto
01.2023 - 06.2023
- Ensured compliance with applicable laws, regulations, codes of conduct, and standards relating to public service operations.
- Attended to customer inquiries and provided information on services.
- Processing payments and claims
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Bank Teller
Bendigo Bank
Nowra
08.2022 - 12.2022
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Explained bank services, financial products and applicable fees to customers.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Customer Service Officer (Families & Children)
Services Australia (Centrelink)
Wollongong, NSW
06.2021 - 10.2021
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensured compliance with applicable laws, regulations, codes of conduct, and standards relating to public service operations.
- Answered incoming calls from customers and provided assistance with claims, family tax benefit, child care subsidy and reconciliation.
Retail Worker
Nowra Farmers Market
Nowra
12.2018 - 10.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Retail Cashier
Nowra Farmers Market
Nowra
10.2014 - 07.2018
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Nowra Anglican College
Nowra, NSW12-2014
Nowra Public School
Nowra, NSW08-2008
Skills
- Reliable and trustworthy
- Ability to work independently or as a team member
- Complaint Handling
- Calendar Management
- Technical Support
- Payment Processing
- Proficient in software
- Communication skills
- Money Handling
- Telephony
Timeline
Digital Service Representative
Service NSW
07.2023 - Current
Customer Service Officer (Disability & Carers)
Services Australia (Centrelink)
01.2023 - 06.2023
Bank Teller
Bendigo Bank
08.2022 - 12.2022
Customer Service Officer (Families & Children)
Services Australia (Centrelink)
06.2021 - 10.2021
Retail Worker
Nowra Farmers Market
12.2018 - 10.2019
Retail Cashier
Nowra Farmers Market
10.2014 - 07.2018
Nowra Anglican College
Nowra Public School
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