Duarte Velosa

• Implemented innovative financing solutions to secure favorable funding terms for clients.
• Led process improvements initiatives, resulting in enhanced operational efficiency within the finance department.
• Strengthened client relationships through exceptional customer service, leading to increased retention rates.
• Identified opportunities to cross-sell and upsell loan products to customers.

Same as above.

• Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
• Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
• Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

• Provided sales and customer service assistance to walk-in traffic
• Followed up with existing customers to provide additional support and address concerns.
• Responded to telephone and in-person requests for information.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

As above

• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Completed registration paperwork and sales documentation.
• Best sales numbers for June & July 2012.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Best performing Store Miranda 2008 and highest turnover of store opening lakemba Aldi 2009.