DUA ZAHOOR SIDDIQUI
Canberra,ACT
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Representative
Imtiaz Super Market
06.2022 - 10.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Customer Care Representative
Foodpanda
09.2021 - 05.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Contributed to team success, consistently achieving call center performance metrics.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Utilized CRM systems to accurately track customer interactions and update account information.
Customer Service Officer
Sea-line Restaurant
05.2018 - 08.2021
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with executive and marketing teams to assess customer goals and created promotions.
- Created and maintained detailed database to develop promotional sales.
HR Assistant
R.s Traders (Autocraft Japan)
02.2017 - 04.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Masters of IT - Information Technology
Crown Institute of Higher Education
Canberra, ACT05-2025
M.phil - Human Resources Management And Marketing Sales
Muhammad Ali Jinnah University
Karachi-Pakistan09.2022
MBA - MBA
Mohammad Ali Jinnah University
Karachi-Pakistan06-2017
Skills
- Communication skills
- Microsoft Office
- Team Work
- Internet browsing
- Leadership
- Social Media Management
- Good learner
Certification
- IELTS (International English Language Testing System)
- Social worker
Languages
English
Punjabi
Urdu
Personal Information
Date of Birth: 10/11/93
References
- Fatir Ali, Autocraft, fatir@autocraftjapan.com
- Muzzamil Ahmed Siddiqui, 0470 552 460, 11/02 Hinder street, Gungahlin, ACT, 2912, Australia
Hobbies and Interests
- Book Reading
- Horticulture
- Writing
- Traveling
GENERAL QUALIFICATIONS
● More than 5 years of outstanding experience in Retail: Customer service, Administration, Sales & Hospitality.
● Highly organized, fast learner with a “can do” attitude. Flexibility in different environments.
● A friendly personality with great people skill, cheerful, calm, and very active.
● Excellent reputation for working hard and to be punctual and reliable.
● Ability to manage and motivate a team of staff and exceptional presentation skills.
● Experience in working a front-of-house service role with attention to detail.
● Ability to follow instructions and remember procedures with positive attitude.
● Experience in various exposure dealing with a diverse range of customers providing advice and solutions, and the ability to deal with sensitive situations while maintaining impartiality, objectivity, and professionalism.
Availability
Available for the shifts (Monday to Sunday)
Timeline
Customer Representative
Imtiaz Super Market
06.2022 - 10.2023
Customer Care Representative
Foodpanda
09.2021 - 05.2022
Customer Service Officer
Sea-line Restaurant
05.2018 - 08.2021
HR Assistant
R.s Traders (Autocraft Japan)
02.2017 - 04.2018
- IELTS (International English Language Testing System)
- Social worker
Masters of IT - Information Technology
Crown Institute of Higher Education
M.phil - Human Resources Management And Marketing Sales
Muhammad Ali Jinnah University
MBA - MBA
Mohammad Ali Jinnah University
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