Duc Anh Nguyen
Bankstown,NSW
Summary
Dynamic team leader with a proven track record in overseeing daily event operations. Expert in enhancing guest satisfaction and ensuring seamless event execution through effective communication and meticulous planning.
Overview
4
4
years of professional experience
Work History
Team Leader - Event Operations
Hilton Sydney
09.2025 - Current
- Supervise banquet operations to deliver the events with up to 200 attendees.
- Assist Manager with event execution for large-scale events with over 200 attendees.
- Led daily team operations to enhance guest service ensure efficient, friendly, and professional and quality service is delivered at all times.
- Maintain high standards of cleanliness and sanitation across all function areas.
- Monitor guest satisfaction and resolving guest complaints efficiently to maintain positive experiences
- Coordinated staff schedules to optimize resource allocation and ensure coverage.
- Trained new team members on hotel policies and customer service standards.
- Monitor the performance of team members and provide effective performance feedback for improvements and recognition.
- Ensure all beverages are prepared to standard recipes and cost controls are maintained.
- Ensure compliance with liquor licensing laws and RSA principles.
- Participate in departmental meetings and contribute to continuous improvement.
Food and Beverage Attendant- Event Operations
Hilton Sydney
05.2022 - 09.2025
- Delivered exceptional service to guests, ensuring satisfaction and positive experiences.
- Assisted in maintaining cleanliness and organization of dining areas, complying with health standards.
- Collaborated with kitchen staff to streamline service processes and enhance food presentation.
- Trained new team members on service protocols and operational procedures for efficiency.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
Bachelor of Hospitality Management
International Colledge of Management
Sydney, NSW05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Communication skill
- Work Planning and Prioritization
- Team leadership
Timeline
Team Leader - Event Operations
Hilton Sydney
09.2025 - Current
Food and Beverage Attendant- Event Operations
Hilton Sydney
05.2022 - 09.2025
Bachelor of Hospitality Management
International Colledge of Management