Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duc Luong Pham

Redfern,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Barista

Milsons Cafe
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

All Rounder

FORESTWAY FRESH
11.2022 - 07.2023
  • Making coffee with basic latte art
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste
  • preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.

Phone Salesman

LEPOCA ENGLISH CENTER
03.2020 - 07.2022
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Salesperson

SONY HEADPHONE
03.2019 - 01.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

MBA -

International College of Management Sydney
Sydney, NSW
08.2025

Skills

  • TEAM WORK: Work on a team based on respecting member's ideas and their ability; Not only listen, sympathize and support teammates as much as possible but also obey the rules Trying to support each other
  • CUSTOMER SERVICE: Listen and help customers as much as possible with positive behavior and gentle action Pay attention to detail to give customers best experience
  • COMMUNICATION: Friendly speaking, using body language and pay attention to detail
  • ATTITUDE: always keep a positive attitude toward everyone in all circumstances, and always maintain high-patient no matter how bad a situation goes

Timeline

Barista

Milsons Cafe
08.2023 - Current

All Rounder

FORESTWAY FRESH
11.2022 - 07.2023

Phone Salesman

LEPOCA ENGLISH CENTER
03.2020 - 07.2022

Salesperson

SONY HEADPHONE
03.2019 - 01.2020

MBA -

International College of Management Sydney

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Duc Luong Pham