DUC MANH VU
135 Crocus Street, Inala,QLD
Summary
Accomplished Cafe Manager with a proven track record at Banyo Bakery and Cafe, enhancing operational efficiency and customer satisfaction. Skilled in barista arts and staff management, I've successfully implemented service improvements, leading to a notable increase in customer engagement. Expert in leveraging market tracking to drive business growth, my leadership ensures superior service delivery and team performance.
Overview
5
5
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Cafe Manager
Banyo Bakery and Cafe
03.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Restaurant Manager
West End Garden Restaurant
10.2022 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Cafe Manager
Moggill Bakery And Cafe
07.2021 - 10.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Kebab Manger
Origin Kebabs
12.2019 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor Of Business - Hospitality And Tourism Management
07.2022 - 07.2024
- 5 GPA
Diploma Of Hospitality And Tourism Management - Hospitality And Tourism Management
07.2020 - 07.2021
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Staff Management
- Order Management
- Operational Efficiency
- Market Tracking
Certification
RSA
White Card
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Cafe Manager - Banyo Bakery and Cafe
03.2024 - Current
Restaurant Manager - West End Garden Restaurant
10.2022 - 03.2024
Kaplan Business School - Bachelor Of Business, Hospitality And Tourism Management
07.2022 - 07.2024
Cafe Manager - Moggill Bakery And Cafe
07.2021 - 10.2022
Central Queensland University - Diploma Of Hospitality And Tourism Management, Hospitality And Tourism Management
07.2020 - 07.2021
Kebab Manger - Origin Kebabs
12.2019 - 06.2021
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