DUC NHUNG NGUYEN
ballajura,wa
Summary
Dedicated professional with strong customer service and problem resolution skills. Experienced in order processing and cash handling, committed to ensuring a seamless customer experience. Results-driven individual with a solid background in employee training and software management. Proven ability to improve operational efficiency while managing high-value transactions. Eager to contribute expertise to enhance team performance and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
SELF EMPLOYMENT
XOI SAIGON
FREMANTLE, WA
10.2019 - Current
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Assisted customers with inquiries regarding products and services through multiple channels.
- Processed orders, returns, and exchanges accurately using company software systems.
- Trained new employees on customer service protocols and company policies.
- Documented customer interactions in the database for future reference.
- Managed high-value transactions, including cash, checks, credit cards, and EFTPOS.
- Tracked orders from initiation to delivery to ensure timely fulfillment.
- Informed customers about billing procedures and assisted with payment options.
Education
Some College (No Degree) -
ECU
WASkills
- Customer service
- Order processing
- Software management
- Problem resolution
- Employee training
- Inventory management
- Cash handling
- Sales strategies
- POS system operations
- lift up to 16kg
Languages
Vietnamese
Professional
Timeline
SELF EMPLOYMENT
XOI SAIGON
10.2019 - Current
Some College (No Degree) -
ECU