Duc Thanh Nguyen
Perth,WA
Summary
Caring and empathetic worker with 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
3
3
years of professional experience
Work History
Support Worker
The Salvation Army Employment Plus
06.2023 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Advocated for clients for comprehensive service delivery and linkage to hospital, veterans' benefits opportunities and community agencies.
- Observed strict confidentiality guidelines to properly secure information and data.
- Answered phone and provided assistance to callers under supervision.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain safe environment among clients.
- Conducted welfare checks of clients and living areas.
- Documented client's behaviours and activities.
- Established positive working relationships and maintained boundaries with all residents.
- Assisted in intake assessment.
Support Worker
Nulsen Disability Services
12.2020 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Coached employees through day-to-day work and complex problems.
Life Coach
Precious Disability Services
09.2021 - 06.2022
- Encouraged clients to set and achieve reasonable goals every week.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviour, treatments and non-compliance issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supervised meetings with family members to help create support system for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Education
Diploma of Community services - Community Services
Stott College
Perth, WA2022
Skills
- Scheduling Medical Appointments
- Goal Development
- Safety Protocols
- Treatment Recommendations
- Counseling
- Rehabilitation Services
- Community Outreach
- Client Needs Assessment
- Positive Reinforcement Methods
- Drug and Alcohol Abuse Prevention
- Community Service Programs
Timeline
Support Worker
The Salvation Army Employment Plus
06.2023 - Current
Life Coach
Precious Disability Services
09.2021 - 06.2022
Support Worker
Nulsen Disability Services
12.2020 - Current
Diploma of Community services - Community Services
Stott College
Similar Profiles
Randall DurantRandall Durant
Monitor at Salvation Army Employment PlusMonitor at Salvation Army Employment Plus
Juanita CruzeJuanita Cruze
Admin /Family Case Manager at Salvation Army Employment Plus/ volunteerAdmin /Family Case Manager at Salvation Army Employment Plus/ volunteer
Grace BandaGrace Banda
Program Coordinator at Salvation Army Employment PlusProgram Coordinator at Salvation Army Employment Plus