Duc Thinh (Lucas) Pham
Balwyn North,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Director/Founder
AusGuide Group
04.2019 - Current
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Track education and migration trends and suggested enhancements to both challenge and refine company's service offerings.
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Work closely with organizational leadership and management team to guide operational strategy.
- Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements in line with education providers and Department of Home Affairs.
- Evaluate company documentation to verify alignment with regulatory requirements.
- Interact well with customers to build connections and nurture relationships.
- Represent organization at industry conferences and events.
Education Consultant/Team Lead
RACC Education And Migration Services
01.2018 - 03.2019
- Provided personalized support for students with special needs, enhancing their school admissions and visa applications experiences and fostering academic success.
- Provided study pathway and study plan recommendations that best suited the student's goals.
- Partnered with school representatives, students and student's parents or guardians to provide students with appropriate and adequate support pre and post-arrival in their chosen education providers.
- Met with students to conduct individual assessments to determine academic needs, financial aspects and genuineness of their study objectives in Australia to ensure highest visa grant outcome possible.
- Managed the Vietnamese team to develop the markets to meet KPIs.
- Worked closely with other team members to plan marketing events, content and materials to promote the company's brand name within the Vietnamese market both onshore and offshore.
Education Consultant
Fortrust Education Services
11.2012 - 12.2017
- Handled new enquiries (including walk-in, telephonic, online) efficiently and follow up on the existing enquiries on daily basic and have a high conversion ratio on monthly basis.
- Successfully managed clients’ database electronically using CRM system and manually through paperwork.
- Confidently consulted clients and provide them with possible solutions for their problems as well as efficiently assist clients with their issues.
- Performed professional customer services on daily basis.
- Regularly advised clients the necessary information in relation to the universities, colleges, institutes’ admission process, enrolment procedure, refund policy, and so on.
- Achieved monthly KPIs successfully.
Education
Bachelor of Marketing -
RMIT University
Melbourne CBD, VIC06.2013
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget Management
- Issues Resolution
Timeline
Director/Founder
AusGuide Group
04.2019 - Current
Education Consultant/Team Lead
RACC Education And Migration Services
01.2018 - 03.2019
Education Consultant
Fortrust Education Services
11.2012 - 12.2017
Bachelor of Marketing -
RMIT University
Similar Profiles
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group
Sharon Jayne Butler-BarnesSharon Jayne Butler-Barnes
Customer Service Representative at Citrus Group / Woolworths GroupCustomer Service Representative at Citrus Group / Woolworths Group