Masood Shahid
Canberra,Australia
Summary
Experienced and community-focused transport professional with over 20 years in passenger service roles, currently serving as a Bus Driver with Transport Canberra. Demonstrates a strong commitment to public safety, accessibility, and service excellence, supported by a clean driving record and certifications including a Working With Vulnerable People (WWVP) card and Public Vehicle Driver Authority. Adept at supporting diverse community members, including the elderly and people with disabilities, while upholding high standards of professionalism, empathy, and efficiency. Fluent in English, Urdu, Hindi, and Punjabi, with outstanding communication skills and a proven ability to adapt, build trust, and deliver inclusive, respectful service in multicultural environments. Holds a Master’s degree in Professional Accountancy and brings a mature, dependable presence to all roles within the public sector.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bus Driver
Transport Canberra
Canberra, ACT
01.2025 - Current
- Picked up and dropped off riders at specific locations following strict time schedules.
- Complied with traffic rules and regulations to operate vehicles in safe, legal manner.
- Demonstrated ability to follow traffic laws, speed limits, and other regulations while driving a bus.
- Excelled at multitasking by monitoring passenger behavior while driving safely.
- Proficient in operating buses under all road conditions while adhering to safety protocols.
- Utilized problem solving skills when unexpected issues arose during trips.
- Displayed patience and understanding when dealing with difficult customers or situations.
- Successfully managed multiple tasks such as collecting fares, assisting disabled passengers, and answering questions from passengers simultaneously.
UBER DRIVER
UBER
Canberra, Australia
01.2015 - Current
- Adjusted routes to avoid heavy traffic or road construction.
- Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
- Communicated warmly with passengers during trip to provide pleasant experience.
- Assisted elderly or disabled passengers with boarding and exiting the vehicle as needed.
- Safely transported passengers to and from various locations.
- Cleaned vehicle before each shift to provide tidy and safe environment for passengers.
- Utilized GPS navigation systems to efficiently transport customers along proper destination routes.
- Provided excellent customer service to passengers to establish repeat business and positive ratings.
PROFESSIONAL TAXI DRIVER
Aerial Capital Group
Canberra, Australia
01.2001 - 01.2016
- Remained mindful of potential security threats at all times.
- Utilized GPS technology for the most efficient routes with the least amount of traffic congestion.
- Provided superior customer service by responding promptly and politely to customer inquiries and complaints.
- Maintained a clean and organized vehicle at all times, including regular checks of oil, water levels, tires, brakes.
- Managed cash transactions accurately and responsibly.
- Practiced defensive driving techniques in order to avoid road hazards or collisions.
- Exhibited excellent navigational skills in order to efficiently transport customers from point A to point B.
- Processed payments using various methods such as cash or credit cards.
- Developed knowledge of city streets and landmarks in order to better serve customers' needs.
Education
MASTERS OF PROFESSIONAL ACCOUNTANCY - ACCOUNTANCY
University of Canberra
Canberra12.2011
Skills
- Effective communication skills
- Multitasking
- Safety Equipment Verification
- Commercial Drivers License CDL
- Safe Driving
- Strong Working Relationships
- Self Motivation
- Safety-focused
- Passenger Safety
- Customer Relationships
- Continuous Improvement
- Clean Driving Record
- Fluent in English
- Traffic Laws and Regulations
- GPS and route planning
- Relationship Building
- Active Listening
- Adaptability
- Payment Collection
- Defensive Driving
- Safety Management
- Passenger assistance
- Time management
- Problem solving
Certification
- Working With Vulnerable People
- Public Vehicle Driver Authority
- ACT Drivers License
References
Mujtaba Khan, Software Asset Management Consultant, Department Of Defence, (047) 625-0416, Mujtaba_razakhan@hotmail.com
Languages
- Punjabi, Native
- Hindi, Native
- Urdu, Native
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
Timeline
Bus Driver
Transport Canberra
01.2025 - Current
UBER DRIVER
UBER
01.2015 - Current
PROFESSIONAL TAXI DRIVER
Aerial Capital Group
01.2001 - 01.2016
MASTERS OF PROFESSIONAL ACCOUNTANCY - ACCOUNTANCY
University of Canberra