Duke Elford
Hermit Park, Townsville,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Support Coordinator
Mercy Community
Hermit Park, Townsville , Queensland
2023.11 - Current
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Completed assessments of client needs and preferences.
- Maintained accurate records of client interactions and services provided.
- Monitored progress of clients' goals and objectives.
- Conducted home visits.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Served as a liaison between families, caregivers and internal, external service providers.
- Updated case notes on a daily basis using an electronic database system.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Referred involved parties to needed community resources.
Support Coordinator - NDIS
Prospect Community Services
Charters Towers , QLD
2023.08 - 2023.11
- Developed and maintained relationships with external service providers.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Served as a liaison between families, caregivers and internal, external service providers.
- Ensured compliance with all applicable federal, state, local laws and regulations governing NDIS
- Updated case notes on a daily basis using an electronic database system.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Gained a comprehensive approach to the NDIS.
- Completed COC (Change of Circumstances) Forms, support letter's for participants under my caseload.
- Assisted in Plan review's with my participants.
- Built a great connection with all participants.
Business Trainee
Prospect Community Services
Charters Towers , Queensland
2022.03 - 2023.07
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Performed administrative tasks such as filing paperwork, scheduling appointments.
- Participated in meetings with clients to discuss their needs and objectives.
Kitchen Hand
Spun Yarn Cafe
Winton , Queensland
2015.05 - 2022.12
- Followed recipes and customer requests to prepare meals.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Transported trash to dumpster, properly disposing of expired food items.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Prepared workstations with ingredients and tools to increase efficiency.
- Distributed food to waiters and waitresses to serve customers.
Retail Assistant
Cornetts IGA
Townsville/Charters Towers , Queensland
2018.07 - 2022.03
- Answered questions about current promotions and resolved issues according to store policies.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, to keep organized and balanced cash register drawer.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Education
Certificate III in Business Administration -
TAFE Queensland - Pimlico
Townsville, QLD07.2023
Grade 10 -
Winton State School
Winton, QueenslandSkills
- Punctual and Reliable
- Workplace Health and Safety
- POS System Operation
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Attention to Detail
- Inventory Management
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Product Knowledge
- Item Ticketing and Pricing
- Emotional Support
- Scheduling
- Report Preparation
- CRM Software
- Verbal and Written Communication
- Documentation and Recordkeeping
- Complex Problem Solving
- Relationship Building
- Phone and Email Etiquette
- Report Writing
Additional Information
I am truly committed to the field of NDIS and support coordination. I know I am relatively new to this role at the moment, but I have found myself learning extensively and absorbing a lot of information from the support coordinator I am working alongside. Support coordination, and roles similar to support coordination, are where my primary focus lies. I am looking to advance in this field and possibly explore other areas like aged care, but still within a similar role to support coordination.
References
References available upon request.
Timeline
Support Coordinator
Mercy Community
2023.11 - Current
Support Coordinator - NDIS
Prospect Community Services
2023.08 - 2023.11
Business Trainee
Prospect Community Services
2022.03 - 2023.07
Retail Assistant
Cornetts IGA
2018.07 - 2022.03
Kitchen Hand
Spun Yarn Cafe
2015.05 - 2022.12
Certificate III in Business Administration -
TAFE Queensland - Pimlico
Grade 10 -
Winton State School
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