Dulaj Chanuka

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Enhanced customer satisfaction through the development of a customer service excellence program.
• Coached, mentored and trained team members in order to improve their job performance.

• Participated in interdisciplinary team meetings to discuss patient care.
• Engaged in clinical rotations across various departments to gain diverse experience.
• Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
• Monitored vital signs and reported abnormalities to supervising nurse.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Partnered with registered nurses to perform specified patient care activities.
• Maintained accurate documentation in electronic medical records system.
• Followed all hospital and nursing protocols for patient safety and confidentiality.

• Provided emotional support and advocacy for patients and their families.
• Participated in patient assessments and contributed to care plans.
• Assisted in patient care under supervision, including bathing, feeding, and ambulation.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Managed multiple tasks simultaneously while providing quality care.
• Educated patients on health maintenance, preventive measures, and disease management strategies.
• Employed knowledge of sanitation and infection control to optimize customer care and services.
• Observed changes in patient conditions and reported any concerns to supervising nurse or physician.
• Performed wound care and dressing changes with attention to infection control.
• Coordinated with healthcare team to establish, enact and evaluate patient care plans.

• Lead and motivate staff, manage schedules, and resolve conflicts to ensure smooth operations.

• Deliver exceptional customer service, handle complaints, and maintain a positive atmosphere.

• Oversee inventory, manage cash flow, and ensure adherence to health and safety standards.

• Control costs, manage budgets, increase sales, and handle POS and financial reporting.

• Expert in menu offerings, quality control, and dietary restrictions.

• Drive local promotions, enhance customer loyalty, and coordinate events to increase business.