Dulan Jayawardena

• Insurance Policy Schedule Comparison Tool - MGA Brokers.

Designed and developed a Python-based AI-powered (NLP) document comparison tool for MGA Insurance Brokers, streamlining the renewal process by identifying critical wording changes across policy documents. Leveraged difflib, NLTK, Flask, PostgreSQL, and FLAN-T5 to compare documents in different formats, saving time and mitigating risks.

Client contacts: Ben Hanson (Deikin Branch Manager) and Paul George (Managing Director).

• Insurance Claims Data Analysis Tool - MGA Brokers

Designed and developed an application using Python and Streamlit to analyse unstructured insurance claims data. Applied text parsing and natural language processing (NLP) techniques to extract, categorise, and identify reasons, trends, and instances of policy abuse from the data. Built an interactive interface with Streamlit for users to explore the analysis results.

Client contacts: Ben Hanson (Deikin Branch Manager) and Paul George (Managing Director).

• Venue and Performer Connection Platform (GigBridge) - Ozstream (Pvt) Ltd

Developed a web application using Next.js, Python, and Django to connect local venues with performers. Implemented search functionality, event management features, and integrated payment handling to streamline booking and event coordination.

Client contacts - Brad Franzen (founder and CEO)

Power tools expert.

• Built strong customer relationships through personalised, patient support and service.
• Identified customer needs, addressed challenges, and consistently closed sales.
• Overcame rejection by developing strategies that achieved positive outcomes, while keeping customers happy.
• Despite personal challenges, I worked patiently with the team, handling various personalities to ensure the best customer experience.

• Scheduled client appointments and managed daily transactions, including cash handling and invoicing.
• Processed accounts payable and receivable with precision, handling deposits and withdrawals.
• Used Microsoft Office, Teams, and Adobe Acrobat for documentation and communication.
• Maintained accuracy and organisation in a busy banking environment, meeting deadlines consistently.
• Handled high call volumes and customer inquiries efficiently.