Dulangi Perera

• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Built relationships with influencers in the industry for increased visibility.
• Maintained relationships with key customers through regular communication, and with existing clients by providing superior customer service.
• Performed market analysis to better understand target audiences.
• Monitored competitors' activities to keep up with industry trends, and analyzed market trends.
• Managed social media accounts and campaigns to maximize brand identity, and managed sales through creative promotions, and attract new customers.
• Managed daily operations of business, including hiring and training staff.
• Identified new opportunities for growth, expansion, and diversification.
• Prepared staff work schedules and assigned them to specific duties.

• Performed market analysis to better understand target audiences.
• Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
• Researched emerging technologies in digital marketing space.
• Conducted customer research to gain insights into consumer behavior.
• Managed social media accounts and campaigns.
• Managed the design and production of promotional materials, such as websites and brochures.
• Produced ideas for promotional events or activities and organized them efficiently.
• Conducted thorough market research to obtain detailed understanding of consumer needs and trends.

.

• Produced weekly reports on key performance indicators related to marketing initiatives.
• Organized promotional events such as conferences, trade shows, and product launches.
• Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
• Monitored competitor activity and prepared detailed reports on performance metrics.
• Maintained an up-to-date database of customers' contact information.
• Designed and implemented email marketing campaigns to nurture leads and retain customers.

• Managed accounts payable and receivable activities including invoice processing, payments reconciliation.
• Prepared balance sheets, income statements, cash flow statements according to Generally Accepted Accounting Principles.
• Assisted in the preparation of audit documents, such as reconciliations and journal entries
• Worked effectively in team environments to make the workplace more productive.