DULANJA RANHOTIGE
Summary
Experienced and results-oriented professional skilled in overseeing and coordinating administrative operations to meet production goals, schedules, and budget targets.
Motivated leader with strong analytical skills, exceptional decision-making abilities, and a proven track record in management. Provides hands-on supervision to maintain employee focus and drive the achievement of quality targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Administrator
NOJA Power Switchgear Pty Ltd
02.2024 - Current
- Executed daily production transactions and managed purchase orders with precision and efficiency
- Supported daily production operations by assisting with various tasks and ensuring smooth workflow
- Implemented, enforced, and ensured compliance with NOJA Power's quality, environmental, and workplace health and safety procedures
- Reduced production downtime by maintaining accurate inventory records and ensuring timely order placements.
- Demonstrated advanced computer literacy, with a strong proficiency in Microsoft Excel and inventory management systems
- Proficient in SAP, with extensive experience in utilizing the system for various business processes
Administration and Customer Support - (Part Time)
YOU CAME AGAIN Restaurant & Bar-West End
10.2023 - 01.2024
- Contacted suppliers and placed orders while also filling credit applications
- Managed stock inventory and facilitated communication with staff. Liaised with customers via email and phone
- Engaged with restaurant bookings and confirmations, effectively managing customer inquiries
Manager - Human Resource and Administration
Venora Lanka Power Panels- Board of Investment
01.2022 - 09.2023
- Development and effective implementation of the required HR and administrative strategies, Policies, and functions to support the achievement of the corporate and business goals of VLPP
- Managed payroll operations for factory and office staff, ensuring compliance with company policies and legal requirements in accurate and timely processing
- Maintained an organizational focus on safety and environmental management systems
- Designed effective training programs for workshop and office staff
- Demonstrated ability to effectively collaborate and contribute as a valuable team member
Manager / Proprietor
RDR Trading LLC
03.2020 - 01.2022
- Oversee daily shop operations, ensuring smooth functioning and addressing any issues that arise
- Manage stock levels and make key decisions about stock control
- Use information technology to record sales figures, analyses data, and forward plans
- Conducted monthly inventories of materials and components on the work floor
- Ensured superior customer satisfaction by promptly addressing inquiries, resolving complaints, and managing returns and exchanges
Operational Coordinator
IMDAAD LLC
03.2019 - 01.2020
- Executing pest control procedures and protocols
- Assist in scheduling pest control services and coordinating with field technicians to ensure timely and efficient service delivery
- Ensuring quality control and adherence to company standards
- Delivered exceptional client service by coordinating appointments and addressing concerns
- Input and update technical and operational data into the company's management systems or databases (SAP)
Assistant Lecturer - Sport and Recreation Management
University of Kelaniya
10.2016 - 07.2018
- Delivering lectures, conducting tutorials, and grading assignments
- Implemented a new interactive teaching method that increased student engagement and participation in class discussions
- This resulted in improved student performance and higher overall satisfaction with the course
- Participated in professional development workshops to continuously improve teaching skills and stay current with industry trends
- Adapted lesson plans based on student feedback and progress data, ensuring optimal content delivery for improved understanding
Executive - Customer Support
Antron Express
01.2016 - 10.2016
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints
- Listened to customers' questions and concerns to provide answers or responses
- Provide shipment quotes for customers and set up shipments as required by customers
- Managed high-stress situations effectively while maintaining a calm demeanour and providing empathetic support to customers facing challenges or frustration
Education
MBA - Human Resource And Administration
Asia E University
Malaysia05.2021
Bachelor of Arts - Sport And Recreation Management
University of Kelaniya
Sri Lanka02.2016
Skills
- Strong organizational skills
- Excellent communication skills
- Leadership abilities
- Budgeting and financial skills
- Problem-solving skills
- Material Planning
- Operational Efficiency
- Document Control
- Customer Support
- Health and safety
- Team Development
- Staff Management
- Manufacturing operations
- Attention to Detail
Websites
Certification
- Successfully completed the Sports Administration Course of the Olympic Solidarity Sports program conducted by the International Olympic Committee, (IOC), (2014)
- Participated 14th National Olympic Academy 2015 conducted by The National Olympic Committee
- Followed a training course on First Aid conducted by the Sri Lanka Red Cross Society- Colombo Branch (2012)
Coursework
- Marketing
- International Business
- managing people in organisations
- Administration
- Event Planning and Management
- Facility Management
- Sports Law and Ethics
- Recreation Programming
References
Available upon request
Hobbies and Interests
- Volunteer work
- Organizing events and tournaments
- Social media management
Timeline
Production Administrator
NOJA Power Switchgear Pty Ltd
02.2024 - Current
Administration and Customer Support - (Part Time)
YOU CAME AGAIN Restaurant & Bar-West End
10.2023 - 01.2024
Manager - Human Resource and Administration
Venora Lanka Power Panels- Board of Investment
01.2022 - 09.2023
Manager / Proprietor
RDR Trading LLC
03.2020 - 01.2022
Operational Coordinator
IMDAAD LLC
03.2019 - 01.2020
Assistant Lecturer - Sport and Recreation Management
University of Kelaniya
10.2016 - 07.2018
Executive - Customer Support
Antron Express
01.2016 - 10.2016
MBA - Human Resource And Administration
Asia E University
Bachelor of Arts - Sport And Recreation Management
University of Kelaniya
- Successfully completed the Sports Administration Course of the Olympic Solidarity Sports program conducted by the International Olympic Committee, (IOC), (2014)
- Participated 14th National Olympic Academy 2015 conducted by The National Olympic Committee
- Followed a training course on First Aid conducted by the Sri Lanka Red Cross Society- Colombo Branch (2012)
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