Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DULANJANI LASANTHIKA

Summary

Versatile professional with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Passionate about Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

OPERATIONS MANGER

CHENARA DODGE INC PTE. LTD
12.2021 - 05.2023
  • Responsible for all the department managers and supervisors, with review/approval responsibility for all operations employees
  • Handled employee recruit, select, train, assign, schedule, and coach
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans to increase product quality effectively
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Served as the primary point of contact when there are customer issues related to quality & service
  • Communicated all the customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

SENIOR EXECUTIVE KEY ACCOUNTS MANAGEMENT & CUSTOMER RELATIONS

MAS – STRETCHLINE (PVT) LTD
01.2018 - 05.2020
  • Maintained effective relationships with the key decision makers of the customers and acted proactively in identifying customer specific solutions, whilst implementing a value-added service
  • Liable to service and grow key accounts (Calvin Klein, Lane Bryant, Tommy John, Warners & Olga brands), by negotiating on prices, working on new business models and looking at new market development opportunities
  • Presence the face of the brand with internal teams, vendors and retailers
  • Commenced market research to identify market opportunities for new and existing products and services
  • Understand & analyse the forecast versus the actuals placed and measure the accuracy, and of forecast given by the customers
  • Visited customers as scheduled and performed the following to build good relationships and ensure mutual trust and honesty
  • Managed debtors related issues to minimize payment related problems from customers.

MARKETING & CLIENT RELATIONSHIPS EXECUTIVE

CO-ENERGI (PVT) LTD
06.2014 - 01.2018
  • Supported in building and maintaining the company's image and position in the market
  • Acted as the key person in the organization to coordinate the design work among projects stakeholders
  • Executed marketing & branding activities to promote low carbon, energy efficient green building design works
  • Coordinated customer engagement events and marketing promotional events to enable business lines to enhance relationship with customers
  • Supported management in preparation of marketing budget and ongoing monitoring of the budget
  • Provide management information on the marketing perspective in marketing communications of the Key Accounts Customer base in Sri Lanka, Bangladesh, Haiti and Cambodia
  • Liaison with media organisations to execute press releases strategies
  • Supported in official company communications with governmental, non-governmental and private organisations
  • Responsibility in developing and implementing the digital media strategy of the company.

MARKETING OFFICER

HOLCIM LANKA (PVT) LTD
07.2013 - 06.2014
  • Organised and handled customer events and marketing campaigns in Sri Lanka and India
  • Planned, developed and executed all the e-marketing and digital marketing activities
  • Executed research, marketing intelligence & data on the waste industry and non-kiln base waste destroying solutions for the market development
  • Coordinated the advertising campaigns involving artwork and copy writing within the allocated budgets
  • Supported business growth and development through the preparation and execution of marketing objectives and programmes
  • Responsible and handled all the client communications, queries and resolved issues and network with business partners
  • Strategised and developed all the web related activities (web sales at Holcim Geocycle).

SALES REPRESENTATIVE

HONGKONG & SHANGHAI BANKING CORPORATION – SRI LANKA
02.2012 - 05.2013
  • Acquisition of new customers daily
  • Supported the business growth through preparation and execution of marketing objectives
  • Undertake market research to identify market opportunities for new and existing products and services
  • Conducted advisory and consultancy services to the customers regarding HSBC financial services
  • Work with the business lines to effectively position new products and services in the industries.

Education

Professional Diploma in Digital Marketing -

Asia Pacif Institute of Digital Marketing
01.2022

Chartered Postgraduate Diploma in Marketing -

Chartered Institute of Marketing (CIM)
06.2018

Master of Business Administration -

Cardiff Metropolitan University
10.2016

BBA (Marketing & Management Special) Business Administration -

Edith Cowan University
11.2011

Diploma in Microsoft Office -

London Business School Sri Lanka
12.2008

Skills

  • A fluent communicator
  • Service-oriented
  • Computer - Proficient in MS office, excellent use of Microsoft Excel, SPSS Analytical software, NPS and SAP Systems
  • Team building and management
  • Planning and organising
  • Business Development
  • Business Planning
  • Performance Reporting
  • Contract Management
  • Marketing
  • Inventory Management
  • Complaint Resolution
  • Data Collection
  • Procedure Implementation
  • Growth Planning
  • Vendor Negotiations
  • Workflow Planing
  • Program Leadership

References

Mr. Isuru Hasanga Senanayake Jayaweera, Head of Sales & Marketing, Melsta Gama (Pvt) Ltd., No. 385, Galle Road, Colombo 03, Sri Lanka, isuru.hasanga@gmail.com, +94773773159 Ms. Dilshani Navodhya, Accountant, Grant Help, 276, Wickham Road, Highett, VIC, 3190, 0452320551, dilshani@granthelp.com.au

Timeline

OPERATIONS MANGER

CHENARA DODGE INC PTE. LTD
12.2021 - 05.2023

SENIOR EXECUTIVE KEY ACCOUNTS MANAGEMENT & CUSTOMER RELATIONS

MAS – STRETCHLINE (PVT) LTD
01.2018 - 05.2020

MARKETING & CLIENT RELATIONSHIPS EXECUTIVE

CO-ENERGI (PVT) LTD
06.2014 - 01.2018

MARKETING OFFICER

HOLCIM LANKA (PVT) LTD
07.2013 - 06.2014

SALES REPRESENTATIVE

HONGKONG & SHANGHAI BANKING CORPORATION – SRI LANKA
02.2012 - 05.2013

Professional Diploma in Digital Marketing -

Asia Pacif Institute of Digital Marketing

Chartered Postgraduate Diploma in Marketing -

Chartered Institute of Marketing (CIM)

Master of Business Administration -

Cardiff Metropolitan University

BBA (Marketing & Management Special) Business Administration -

Edith Cowan University

Diploma in Microsoft Office -

London Business School Sri Lanka

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