Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dulguun Javzansuren

Sydney,NSW

Summary

Dynamic housekeeping professional with extensive experience at Four Season Hotel, excelling in hotel operations and staff supervision. Proven track record in optimizing room allocation and enhancing guest relations. Proficient in Microsoft Excel and adept at fostering team performance, ensuring exceptional service quality and operational efficiency.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skilled Insurance Manager with deep understanding of insurance policies, risk management, and client relationship building. Strong leadership capabilities coupled with strategic planning skills have led to effective team management and successful policy implementation in previous roles. Demonstrated ability to improve operations efficiency and boost customer satisfaction levels.

Skilled professional inspired and motivated to help customers build financial independence.

Overview

13
13
years of post-secondary education
15
15
years of professional experience

Work History

Housekeeping Supervisor

Four Season Hotel
02.2026 - Current
  • Supervised housekeeping staff across Four Season Hotel guest rooms and public areas.
  • Assigned daily cleaning tasks and prioritized room turnover schedules.
  • Inspected guest rooms for cleanliness, presentation, and brand standards.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Housekeeping Coordinator

W Sydney Hotel
01.2025 - 01.2026
  • Daily room allocation, staff coordination, operational planning and communication.
  • Coordinate and manage daily housekeeping operations for a 588-room luxury hotel.
  • Prepare and distribute daily room allocations for all room attendants based on occupancy, departures, stayovers and arrivals.
  • Allocate housekeeping supervisors to designated floors and sections to ensure effective operational coverage.
  • Monitor daily staffing levels, attendance and workforce distribution.
  • Balance workloads and adjust room allocations according to operational priorities.
  • Review daily occupancy reports and prioritise VIP rooms, early arrivals and urgent guest requests.
  • Monitor room cleaning progress and coordinate with supervisors to ensure timely room readiness.
  • Liaise with Front Office, Maintenance and other departments to ensure smooth daily operations.
  • Monitor room status updates through the Property Management System (PMS).
  • Support the housekeeping team in maintaining luxury hotel cleanliness and quality standards.
  • Prepare daily reports, staff allocations and operational handovers.
  • Resolve daily operational challenges and ensure efficient communication between housekeeping teams.

Housekeeping Supervisor

Sheraton Grand Sydney
11.2020 - 02.2024
  • Supervised Sheraton Grand Sydney housekeeping team across guest rooms and public areas.
  • Coordinated room inspections to meet Sheraton Grand Sydney cleanliness standards.
  • Assigned daily cleaning tasks for housekeeping attendants and room attendants.
  • Reported maintenance issues to protect guest room readiness and hotel presentation.

Housekeeper

Sheraton Grand Hotel
04.2018 - 11.2020
  • Cleaned guest rooms, bathrooms, and common areas following housekeeping standards.
  • Changed linens, made beds, and restocked towels and toiletries.
  • Sanitized surfaces, fixtures, and high-touch areas using approved cleaning products.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Insurance Underwriter

Bodi insurance
Ulaanbaatar, MGL
01.2012 - 09.2017
  • Reviewed insurance applications for Bodi insurance policy eligibility and risk factors.
  • Analyzed underwriting data to classify coverage terms and premium requirements.
  • Evaluated client records, claims history, and supporting documents for accuracy.
  • Prepare the insurance contract and analysis
  • Communicated with agents and brokers regarding Bodi insurance requirements and conditions.
  • Monitored policy renewals and reassessed risks for Bodi insurance accounts.
  • Coordinated with claims and sales teams to clarify coverage details.
  • Developed recommendations for policy terms and conditions based on evaluation results.
  • Collaborated with other departments within the organization to ensure efficient processing of customer applications.
  • Negotiated with customers regarding policy terms and conditions as needed.
  • Provided training sessions for staff members on topics such as evaluating customer risks or understanding regulatory requirements.
  • Participated in meetings with senior management team members regarding strategic initiatives for improving product offerings or increasing market share.

Education

Graduate Diploma of Management -

Harbourside Institute of Australia
05.2026 - 11.2026

Advanced Diploma of Hospitality Management -

Novus Education
11.2024 - 04.2026

Advanced Diploma of Accountant -

Macquarie Education Group Australia
09.2020 - 01.2026

Certificate 4 Kitchen Management -

Sydney Business & Development Institute
04.2023 - 10.2024

Bachelor in Business Administration -

National University of Mongolia
Ulaanbaatar, MGL
09.2008 - 06.2012

Skills

  • Hotel operations
  • Housekeeping coordination
  • Room allocation
  • Guest relations
  • Staff supervision
  • Microsoft Excel
  • Report preparation
  • Data archiving
  • Staff scheduling
  • Housekeeping
  • Budget administration
  • Customer relationship management
  • Team performance management

Timeline

Graduate Diploma of Management -

Harbourside Institute of Australia
05.2026 - 11.2026

Housekeeping Supervisor

Four Season Hotel
02.2026 - Current

Housekeeping Coordinator

W Sydney Hotel
01.2025 - 01.2026

Advanced Diploma of Hospitality Management -

Novus Education
11.2024 - 04.2026

Certificate 4 Kitchen Management -

Sydney Business & Development Institute
04.2023 - 10.2024

Housekeeping Supervisor

Sheraton Grand Sydney
11.2020 - 02.2024

Advanced Diploma of Accountant -

Macquarie Education Group Australia
09.2020 - 01.2026

Housekeeper

Sheraton Grand Hotel
04.2018 - 11.2020

Insurance Underwriter

Bodi insurance
01.2012 - 09.2017

Bachelor in Business Administration -

National University of Mongolia
09.2008 - 06.2012
Dulguun Javzansuren